Environment: Noisy and chaotic. The lobby was as loud as a wet market, and the hotel's overall management was disorganized. There were various people in the lobby, loud voices, and a generally chaotic atmosphere, completely lacking the quiet and refined ambiance a five-star hotel should have, feeling more like a bustling marketplace. I strongly advise everyone to avoid all Ruifeng 01 room types. The layout of the king-size rooms in this hotel is very unreasonable, with king-size rooms only located next to the elevator lobby and at the very end of the hotel. I originally chose a 01 room near the elevator lobby for convenience, but as a result, the sound of people walking and talking in the corridor continued all night. Light leakage from the door crack was severe; after turning off the lights at night, outdoor lights continuously seeped into the room, meaning the room never truly got dark. The set-top box in the room kept blinking in standby mode, which initially made me think it was a pinhole camera. The dual interference of light and noise made it difficult to sleep all night, and my child only managed to fall asleep at 3 AM, let alone the adults.
Hardware facilities: The storage space was cramped, and the amenities were subpar. Competing hotels at the same price point offer better configurations. The room layout was very strange; the indoor storage area was tiny, so my bags ended up on the floor. The hotel just opened in 2025, so its hardware should have been an advantage, but the complementary hardware felt old and outdated, and the toilet in the bathroom lacked smart features. In contrast to many hotels that have been open for years in the old Pingjiang Road area, most are equipped with smart toilets, yet this new hotel's hardware configuration is反而 outdated, offering extremely low value for money.
Cleaning and hygiene were inadequate, with noticeable dust and dirty details. Room cleaning was superficial and not thorough enough. There was a significant accumulation of dust on the window sills, clearly visible to the naked eye, and corner cleaning was not done properly. As a newly opened hotel, the hygiene details are unacceptable, completely failing to meet the clean standards expected of a new establishment.
Service was terrible throughout, with front desk staff being perfunctory and management handling things arrogantly, offering no sincere apologies. The service was the most unacceptable part of this stay, with the check-in process being frustrating from start to finish:
1. As I stood at the front desk preparing to check in, without saying a word, a female front desk employee helping a foreign guest next to me inexplicably told me I couldn't check in there and asked me to queue elsewhere. I was very confused; there was a check-in sign on the counter, and an idle staff member opposite, so there was no need to go elsewhere. Why couldn't I check in there?
2. The employee's supervisor was right next to her and argued that the male employee standing opposite me was new on his first day. I couldn't agree with this excuse: an employee qualified to work at the front desk should have completed full training and passed assessments, and shouldn't be confused about check-in zones; even if the employee was new, the manager should have stepped in to help with the check-in, but instead, they claimed to be too busy and refused to assist. Even more absurdly, instead of solving the problem, the manager provocatively told me to 'speak louder.' I felt I was simply asking questions normally and not shouting loudly; the other party was in the wrong and couldn't respond, so they tried to shift the blame this way. The manager admitted their employee spoke incorrectly, but did not offer a single formal apology throughout, and the female employee kept her head down, continuing to assist the foreign guest.
Later, a passing male employee voluntarily helped me complete the check-in. I wanted to register the names of the offending employee and this manager for feedback, but this employee dared not record it or report it to their superior. Subsequently, this male manager came over again, still displaying an arrogant and forceful attitude. As I went to meet my family to go upstairs, this manager followed me all the way, even trying to persuade my family to calm me down, defining everything as a misunderstanding, shifting his attitude from forceful to fake politeness. The weather was hot, and I didn't want to argue and disrupt our family outing, so I chose to drop it. This manager even tried to gain sympathy by saying he hadn't eaten, but his personal dining situation is irrelevant to customer experience and completely failed to evoke empathy. Neither the offending front desk employee nor this lobby manager apologized to me in person. That evening, the hotel's customer service manager called for a follow-up, admitting it was the hotel's fault, offering a verbal apology, and stating that the two involved would be reported for disciplinary action, but the language felt very formulaic and more like a procedural reassurance. The customer manager suggested experiencing a Longemont Grand Hotel room type next time, which raised a huge question for me: I had already booked a Longemont Hotel, and then the manager explained that Ruifeng and Yashi are both Longemont Hotels, and Ruifeng and Yashi are just room type distinctions. However, I took some photos for everyone to see what kind of hotel it actually is. If the brand is simply using room types to confuse consumers, it makes one question whether the room listings on platforms like Ctrip misrepresent the actual situation, possibly constituting consumer deception. Later, I found many negative reviews for this hotel on various platforms. I did not ask for any compensation, nor did I accept any compensation offered by the hotel. I just want to share my genuine experience and warn everyone to seriously avoid this hotel. The entire hotel has significant service management flaws, and at the same price point, there are many hotels with better facilities and reliable service available. I will not stay here again, nor do I recommend other travelers to fall into this trap.
Original TextTranslation provided by AI
