Yitel(Suzhou railway station Wanda Plaza subway station store)

Yitel(Suzhou railway station Wanda Plaza subway station store) Reviews

Yitel(Suzhou railway station Wanda Plaza subway station store)

No.3355 Renmin Road, Gusu District, Suzhou, Jiangsu, ChinaView Hotel Details
Yitel(Suzhou railway station Wanda Plaza subway station store)
Yitel(Suzhou railway station Wanda Plaza subway station store)Yitel(Suzhou railway station Wanda Plaza subway station store)Yitel(Suzhou railway station Wanda Plaza subway station store)
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Yitel(Suzhou railway station Wanda Plaza subway station store) Guest Reviews

4.6/5
Very Good
923 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(923)
Positive reviews(895)
Reviews with photos/video(121)
Easy to get around(189)
Friendly front desk staff(161)
Close to metro(116)
Delicious breakfast(76)
Convenient for shopping(68)
Convenient parking(43)
Average sound insulation(32)
Tasty restaurant(4)
Negative reviews(28)
VOROBEVA ALLA
Business Double Room
Stayed in Aug 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Sep 18, 2024
A nice hotel is next to subway . A good service. I had only one minus they don't have gym or swimming pool.
Response from Property: Dear guests, thank you very much for your high evaluation and support! We are very happy to provide you with quality service and comfortable environment. Our team will continue to work hard to ensure that every guest has a pleasant stay. Looking forward to seeing you again! Hotel General Manager Chris.
Guest User
Business Double Room A
Stayed in May 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Jun 19, 2024
It was a great experience
Response from Property: Dear guest: Thank you for sharing your wonderful stay experience with us despite your busy schedule. The hotel adopts high-end decoration concepts and careful design, integrating humanistic care into products and services; the surrounding environment of the hotel is pleasant. It is located in Wanda, Suzhou The core business circle of the Plaza and Life Plaza, with convenient transportation and surrounded by scenic spots, is your first choice for business and tourism; we sincerely look forward to your visit again! Hotel General Manager Chris.
Guest User
Business Double Room
Stayed in Feb 2025
Business travellers
31 review
4.6/5
Great
Posted on Mar 15, 2025
The location is excellent, Wanda Plaza is across the street, and it is convenient for eating and drinking. The luggage storage will be registered, and the service is serious and careful. The only bad thing is that I asked for a non-smoking room, but it was not provided. There was always a smell of cigarettes when I entered the room, which was very annoying.
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Response from Property: 尊敬的賓客:您好!非常感謝您入住蘇州萬達和頤酒店,沒能給您帶來滿意的入住體驗,深表歉意!您的寶貴意見對我們非常重要,您在入住過程中有什麼不滿意的地方可以隨時與我們聯繫,我們會盡力幫助您解決。對於您反饋的問題,我們已第一時間通知到酒店相關部門並進行整改,期待您的再次光臨!祝您生活愉快!酒店總經理:Chris.
Guest User
Business Double Room
Stayed in Feb 2025
Business travellers
3 review
5.0/5
Outstanding
Posted on Mar 7, 2025
The service provided by Xiao Jiang at the front desk was very good, the room was clean and the breakfast was very rich.
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Response from Property: 尊敬的賓客您好:非常感謝您的高度評價和支持!我們很高興能為您提供優質的服務和舒適的環境。我們的團隊會繼續努力,確保每一位客人都有愉快的入住體驗。期待您再次光臨!酒店總經理Chris
Guest User
Business Double Room
Stayed in Feb 2025
Business travellers
2 review
5.0/5
Outstanding
Posted on Mar 7, 2025
Yitel Hotel: clean and bright, hygienic, safe, comfortable, well-organized, considerate service and convenient travel.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you very much for your high evaluation and support! We are pleased to provide you with quality service and a comfortable environment. Our team will continue to work hard to ensure every guest has a pleasant stay. Looking forward to seeing you again! Hotel General Manager Chris
桑桑
Business Double Room
Stayed in Jan 2025
Couples
6 review
5.0/5
Outstanding
Posted on Feb 27, 2025
I always stay at this hotel when I go to Suzhou. The staff were very kind and polite, and they listened carefully to my poor Chinese. It's very close, just two subway stops from Suzhou Station on Line 2, and from the underground you can easily access supermarkets and department stores where you can eat out. You can also take the subway to tourist attractions such as Shantang Street, Pingjiang Road, Liuyuan, Humble Administrator's Garden, and the landmark Suzhou Center. In addition, in the unlikely event of an emergency, there is a level 3 hospital relatively nearby, so you can rest assured.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your high evaluation and support! We are very happy to provide you with quality service and comfortable environment. Our team will continue to work hard to ensure that every guest has a pleasant stay. Looking forward to seeing you again! Hotel General Manager Chris
Zuibangdeyigekenaizhu
Business Double Room A
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Very good, breakfast is satisfactory, washing machine and drying are satisfactory, front desk is also satisfactory, never commented
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your high evaluation and support! We are very happy to provide you with quality service and comfortable environment. Our team will continue to work hard to ensure that every guest has a pleasant stay. Looking forward to seeing you again! Hotel General Manager Chris
Chenbifadefa
Business Double Room
Stayed in Oct 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Dec 1, 2024
The hotel is in a very good location, just at Tailong Road East Station on Line 2. It is very convenient and fast to go to any scenic spot. It is only 2 subway stops away from Suzhou Station (train station). The front desk service attitude is very good and the response to needs is also very timely. It is highly recommended.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your high evaluation and support! We are very happy to provide you with quality service and comfortable environment. Our team will continue to work hard to ensure that every guest has a pleasant stay. Looking forward to seeing you again! Hotel General Manager Chris
Guest User
Business Double Room
Stayed in Oct 2024
Family
23 review
5.0/5
Outstanding
Posted on Nov 30, 2024
🔺The Yitel Hotel will not disappoint you! You can get off the high-speed rail at Suzhou Station and take the subway directly for 2 stops without exiting the station. After exiting the station, you can reach the hotel lobby before you even exhale. 🔺The hotel service is very good. The receptionist is a beautiful young intern, who is beautiful, generous and delicate. She arranged a room with a lake view through the window for us, which is very suitable for us. She carefully answered and solved all our questions. 🔺The hotel's decoration quality is calm and atmospheric, the equipment is new, and it is clean and hygienic. Although there is a big road next to it, there is no noise. 🔺Wanda is across the street, and Suzhou City Life Center and Sunshine Club are diagonally opposite. These two places gather several local gourmet restaurants with good reputations, such as "Xinzhenyuan Fried Buns", "Wanfuxing", "Lao Aba Jiangzhe Local Cuisine" and so on!
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6/9
Response from Property: Dear guests: Thank you very much for your high evaluation and support! We are pleased to provide you with quality service and a comfortable environment. Our team will continue to work hard to ensure every guest has a pleasant stay. Looking forward to seeing you again! Hotel General Manager Chris
Guest User
Business Double Room
Stayed in Oct 2024
Family
27 review
3.7/5
Posted on Nov 17, 2024
The service is basically responsive, but the room had just been cleaned when we arrived, so it was very damp, and the hardware was a bit old. The location of this chain hotel is still very good, close to the subway.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to give us your detailed feedback. We are deeply sorry for the problem you mentioned. Feedback has been reported to the relevant departments. We will train the room attendants again on detailed hygiene and cleaning standards, and the room managers will focus on daily ward rounds to ensure that each guest enjoys the high-quality accommodation experience they deserve. We sincerely look forward to your visit again! Hotel General Manager Chris
Shiyingjie
Superior Room (2 Beds)
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Very good, clean and convenient. My husband and I stayed here for a few days to relax. Parking is also very convenient. Wanda Plaza is opposite, where you can shop and eat. The price is also affordable. It's super good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your high evaluation and support! We are very happy to provide you with quality service and comfortable environment. Our team will continue to work hard to ensure that every guest has a pleasant stay. Looking forward to seeing you again! Hotel General Manager Chris
Axingjunxiaolu
Superior Room (2 Beds)
Stayed in Sep 2024
Travel with friends
55 review
4.8/5
Amazing
Posted on Oct 20, 2024
Convenient transportation, Suzhou Metro Line 2 Pinglong South Road (a bit unclear), exit 1, super convenient. Facilities: The hotel is relatively new and clean Environment: There are large supermarkets like Wanda around, so you don’t have to worry about eating. The subway is just outside, and Suzhou Station is also very close, very convenient The breakfast space is too small, and it is particularly chaotic when there are too many people. There are only two aunties working, and the meal replenishment is also slow
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for sharing your stay experience with us despite your busy schedule. The hotel is located in Pingjiang Wanda Plaza, the core business circle of Suzhou. Surrounded by scenic spots, it is your first choice for business and travel. In view of your request for supplementary meals, We have reported the problem to the relevant departments and will make improvements in the future. We look forward to your visit again to witness our changes! Hotel General Manager Chris
Anonymous User
Superior Room (2 Beds)
Stayed in Sep 2024
Travel with friends
3 review
2.2/5
Posted on Oct 4, 2024
To sum up: It's horrible, there is no privacy, the door has a big gap (as shown in the picture), after turning off the lights, you can feel the wind blowing from the corridor, and the super yellow light, if someone sends something through the door gap, it's easy. The sound insulation is just like talking in your ear, you can clearly hear the hotel robot delivering things, the suitcase dragging, the snoring next door, the screams of children, the whispers in the early morning, the wall is like a wooden board, all the sounds can be heard clearly. I often wake up at night, and I can't tell whether someone comes in or talks outside! ! ! Girls must be careful when staying here! ! !
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing to stay. We are very sorry that we could not bring you a satisfactory stay experience. The hotel provides guests with sleeping eye masks and earplugs free of charge. If you need them, you can get them at the front desk. The hotel elevator is set up with elevator control, so non-hotel guests cannot enter the hotel. There are security personnel patrolling the hotel regularly at night to ensure the safety of every guest. If you have any questions during your stay, you can contact us and we will be waiting for you 24 hours a day. Looking forward to your visit again! Hotel General Manager Chris
Bayuan
Business Double Room A
Stayed in Feb 2025
Business travellers
2 review
5.0/5
Outstanding
Posted on Mar 23, 2025
The service at the front desk exceeded expectations, from the language and smile to the status, which exceeded the four-star standard. I have stayed in good general hotels, but the service status of this hotel is five-star standard~ The overall facilities and room accommodation are also very good value for money. The front desk staff for these three days were excellent, including Miss Tu, especially the front desk staff when I checked in on the first day. I didn't ask her name 👍👍
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your high evaluation and support! We are very happy to provide you with quality service and comfortable environment. Our team will continue to work hard to ensure that every guest has a pleasant stay. Looking forward to seeing you again! Hotel General Manager Chris.
Guest User
Family Room
Stayed in Aug 2024
Family
2 review
0.5/5
Posted on Sep 16, 2024
Don't come here in the future. I'm telling you, I've stayed in 40-50 hotels of all sizes. This is the first time I've encountered a situation where the hotel sockets have no electricity. I told the waiter about it, but he said we were being unreasonable. He refused to deal with it. I have a video as evidence. This hotel must be rated badly. Be sure to be careful not to stay here. The sanitary environment is OK, but there is no socket that can charge mobile phones. The only one with electricity is in the toilet. A family of three needs to charge their mobile phones. The toilet is so inconvenient. What's more, there is only one plug. It's really speechless. I suggest that the platform should also take care of it.
Original TextTranslated by Google
Response from Property: Dear guest, Hello, we are very sorry that we could not bring you a satisfactory stay experience. The hotel room socket was out of power. Our engineer went to check and tried it with his own mobile phone charger. The socket was powered. The hotel will feedback to the relevant departments and conduct re-training to improve the quality of the room and service. We apologize again for not being able to bring you a satisfactory stay experience. I wish you a happy life, Chris, General Manager of the hotel.