Anonymous User
December 23, 2022
Please everyone avoid this hotel! ! Really please choose carefully! ! My check-in experience was really bad.
First of all, the pillow case was dark and the towel had long lady hair on it when it was unused. On the second morning of check-in, the toilet in the bathroom could not be flushed normally, so I called the front desk at 8001 through the hotel room phone, and the front desk said to contact the housekeeping department. At noon, when I went out and came back, I passed by the front desk and told the front desk that no one came to repair it. The front desk said that the guest room was not manned enough, so I came when I was free. I booked a room for two nights in total, I waited for so long, and no one came to deal with it until I checked out at noon on the third day, and did not tell me the reason for not coming for maintenance. (If the above reasons cannot be handled normally due to too many positive employees in the hotel, I can understand, but I really don’t understand the hotel’s next operation)
Secondly, when I checked out at noon on the third day, I took the elevator, and the elevator failed, and the elevator was stuck on the second floor for about 25 minutes. When I found that the elevator was malfunctioning, I contacted the front desk immediately. The front desk said that she would contact the maintenance personnel. After a few minutes, I contacted the maintenance personnel again. Then I called the emergency number from the elevator, and also called the elevator maintenance personnel. After more than 20 minutes, the room manager pressed the elevator on the third floor to let me out. After coming out, the room manager argued with me, saying that he had been trapped before, and said hello to me. You mean I shouldn't be angry after you greeted me, right? So I would like to ask, why did it take more than 20 minutes for someone to go to the third floor to press the elevator? Isn't it serious enough that guests get stuck in elevators? Not enough to drop other things at hand and deal with this first? The room manager also said that many employees in the store were pregnant, including herself, and she invited me to go down the elevator with her. Is there a mistake, if you are pregnant, I will take the elevator with you? Then I took the stairs down to the lobby on the first floor. The front desk, the room manager, and a woman with shoulder-length hair, I don't know if she is the store manager. The three of them did not have the slightest apologetic attitude, and did not apologize at all. Instead, they quarreled with me loudly and confidently. The woman said, "The elevator is malfunctioning, and we can't control it. We have already found someone to fix it. What else can we do? It's your problem that you can't understand."**, are you kidnapping me morally? What about the time I wasted? If my next important thing is delayed, who will be responsible? I can't be mad at your attitude because the elevator malfunction is uncontrollable? Put on an air that I am already like this, what else do you want to show to whom? Is this your attitude? Is an elevator breakdown a trivial matter? Even if the rescuers can't arrive immediately, you have no emergency measures? From the beginning to the end, I was the only one-way contact with you. There was no feedback about the arrival time of any maintenance personnel, and there was no verbal comfort. Did you get stuck in the elevator and lost your experience? Besides, since your hotel has a precedent of this elevator failure, why can't it be completely repaired? Are you bullying me because I'm a girl in her early 20s? Really speechless staying in your hotel is really ****.
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