Homeinn Selected Hotel (Suzhou Railway Station) Reviews
Homeinn Selected Hotel (Suzhou Railway Station)
West Gate, 1F, Building A, No.1398 Suzhan Road (Yiwu International Trade City), Gusu District, Suzhou, Jiangsu, ChinaView Hotel Details
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Guest Reviews of Homeinn Selected Hotel (Suzhou Railway Station)
9.5/10
Outstanding
1650 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(1650)
Positive reviews(1619)
Reviews with photos/video(204)
Easy to get around(373)
Convenient location(303)
Friendly front desk staff(288)
Close to train station(194)
Large rooms(83)
Delicious breakfast(66)
Awesome gym(23)
Luggage delivery service(10)
Negative reviews(31)
Anonymous User
Family Room
Stayed in Sep 2025
Family
3 review
6.0/10
Posted on Oct 23, 2025
The hotel located near the railways. But the hotel is hiding on the old building.
Response from Property: 很感謝您的細心點評,為您提供優質的服務是我們如家人堅持不懈的追求,我們一定再接再厲將我們的服務品質提升到更高,將朋友理念更加詮釋,我們定成為您旅途中親切的夥伴,真誠的邀請您再次入住,有更多驚喜等您體驗
Apple3orange
Guestroom (2 Beds)
Stayed in Jul 2025
Family
51 review
10/10
Outstanding
Posted on Aug 28, 2025
Close to train and metro, very convenient and friendly staffs.
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Leorae
Family Room
Stayed in May 2025
Family
12 review
10/10
Outstanding
Posted on Jun 7, 2025
It was a decent hotel, very close to the train station. They have a breakfast buffet, gym, and laundry room. They make Suzhou style noddles on the spot, which was pretty good. The staff at the buffet were really nice and helped make the noddles the way I am used to used to eating it using the available ingredients. Suzhou is a really pretty place and Metro is very convenient.
Response from Property: 尊敬的賓客,感謝您與我們分享您的入住體驗。很開心得知您在酒店度過了愉快的時光並肯定我們的服務與設施,您的好評可以幫助更多的客人瞭解我們,我們會持續為客人提供更加温情的在店服務,也誠摯的歡迎您與家人朋友再次光臨來住!
Guest User
Superior 2-bed Room
Stayed in Sep 2025
Business traveller
7 review
5.5/10
Posted on Oct 29, 2025
No fridge and safe in the room, maybe I’ve overlooked to see when make booking.
Surrounding is quite dirty, rubbish on the floor everywhere.
The only plus is close to train station.
Response from Property: 尊敬的客官您好:您的每一次建議都記在小如心裏,非常抱歉給您的入住體驗留下了不好的印象,小如不斷努力改進自己,完善自己,希望能與您有下一次的邂逅,小如愛你如初!
Guest User
Double Room A
Stayed in Jan 2025
Family
1 review
9.5/10
Amazing
Posted on Feb 16, 2025
Goid location with just minutes of walk from Suzhou train station. Hotel is very clean and staff is helpful and polite.
Room doesnt have mini bar and toilet paper was only half roll with no spare placed. Sbower gel was almost empty when we checked-in
Response from Property: Finally, we waited for you. Fortunately, we didn't give up. Seeing this heartwarming evaluation, we feel that our efforts and seriousness are worth it. The years are quiet and my heart is at peace. Only after experiencing it can you understand that continuing the same accommodation environment and more perfect service is what we can do for you. If you like us, remember to come back and see me. I wish you a happy life!
linhphh
Business Double Room A
Stayed in Jul 2025
Travelling with friends
4 review
10/10
Outstanding
Posted on Aug 15, 2025
Good value of money. The receptionists couldn’t speak English but they were nice and used translation apps to communicate with us. No problems during our stay.
Response from Property: 尊敬的賓客,您好,感謝您對我們酒店的肯定,我們會精益求精,為您提供更具性價比的產品和服務,期待您的再次光臨。
Guest User
Double Room A
Stayed in Jul 2025
Solo traveller
2 review
7.5/10
Posted on Aug 3, 2025
It is convenient for taking a train from the South railway station. However, the breakfast was not so good. Very few options and the service was not so good either, they are rushing to clean tables, rather than letting the customers eat quietly.
Response from Property: 尊敬的客人您好!非常感謝您選擇我們酒店,並且在您百忙之中抽空給我們做點評。古人云,投我以木瓜,報之以瓊瑤。匪報也,永以為好也。也再次感謝您給我們提出的意見和建議。火車站商旅酒店全體員工期待您的再次光臨!
Joey_Ng
Family Room
Stayed in Sep 2025
Travelling with friends
6 review
9.0/10
Great
Posted on Oct 18, 2025
Good service by 小刘 front desk staff.
Just opp train station
Response from Property: 感謝您的正面反饋,我們會繼續努力提供更優質的服務。地理位置的便利性也是我們的一大優勢。
James C+
Business Queen Room
Stayed in May 2025
Solo traveller
7 review
6.0/10
Posted on Jul 23, 2025
Hotel is Close to the train station but unfortunately the gym doesn’t have tread mill.
Response from Property: 尊敬的客人,您好,感謝下榻商旅酒店,並對酒店的硬件提出建議。我們會精益求精,為您及所有賓客提供更優質的服務!真誠期待您的再次光臨!
Margon 18
Business Queen Room
Stayed in Mar 2025
Solo traveller
2 review
7.5/10
Posted on Apr 11, 2025
Good location, just walking distance from Suzhou railway station. Friendly reception staff. Corridors and most rooms have cigarette smell, changed rooms till the 3rd one does not have cigarette smell. Please ensure windows are secured because it can be assessable by a deserted shopping mall… I actually saw a man wondering around the deserted mall and was not at total peace while sleeping
Response from Property: The happiness brought to you by this journey is what our service staff have been pursuing. Dear guests: Thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what our service staff have been pursuing. This will also become our motivation to continue to work hard and make progress. We look forward to serving you next time
Guest User
Double Room A
Stayed in Dec 2024
Couple
5 review
9.0/10
Great
Posted on Feb 4, 2025
Hotel is very close to the subway station and quite close to the attractions. There are very nice local places to eat around the hotel and also western food available at the subway station. Luckin Coffee is about 150m from the hotel as well. The front desk is very helpful and friendly. The only reason for not giving them a 5 star is because our room was not cleaned properly when the previous guests left.
Response from Property: Not every encounter can be a good start, but your true and objective evaluation makes us recognize that this is a wonderful encounter with you. We believe that every encounter in life is hard-won. We cherish every encounter and provide you with high-quality and efficient service experience. We always believe that good reputation and service must be spread from your satisfaction. At the same time, we are honored to provide you with high-quality services. We are very happy to bring you good memories after separation. We sincerely look forward to your visit again~
Roberto Vitri
Double Room A
Stayed in Jan 2025
Business traveller
19 review
7.5/10
Posted on Mar 7, 2025
very good location, but during the night is not comfortable to walk from the station
Response from Property: Dear guest, Thank you for your visit. We are sorry that we failed to bring you a perfect stay experience during this stay. We are very sorry for this. Regarding the issues you mentioned about the facilities, if it is convenient for you, can you please leave your contact information? We will have someone contact you as soon as possible to understand and analyze the situation you encountered during your stay in detail, formulate and implement specific improvement measures, in order to provide guests with a better service experience. I am sorry again for your imperfect experience. I hope you will come back again. We will ensure that your stay is comfortable and pleasant. Best wishes, Railway Station Business Hotel.
Guest User
Family Room
Stayed in Apr 2025
Travelling with friends
2 review
9.5/10
Amazing
Posted on May 21, 2025
All good, location good, service good, free laundry service!
Response from Property: Dear guest, thank you for your recognition. Satisfaction is just the beginning, not the end. We will be dedicated and honest, looking forward to your next visit.
Guest User
Double Room A
Stayed in Nov 2024
Family
2 review
10/10
Outstanding
Posted on Dec 28, 2024
The receptionists are very professional, polite and helpful. During our first day of check-in, they provided us the Suzhou travel guide, introduced us some local attraction spots and foods. And at our last day of stay, we missed our train to Hangzhou, the staff offered help to contact our booked hotel at Hangzhou (another homeinn branch) to check whether we can cancel one night stay at the hotel. Although the request didn’t succeed, the gesture and helpfulness of the staff make me feel warm and grateful.
Response from Property: Dear guest, thank you for choosing our business hotel. We are delighted to see your recognition of our staff and such meticulous feedback. It is evident that you are a keen observer of life who enjoys the finer things. We place great emphasis on the comfort of our rooms and detailed service. Our dedication is to provide weary travelers like yourself with a comfortable stay. Remember to keep an eye on us and recommend us to your friends! Sincere and kind as family, we look forward to becoming friends with you. Wishing you a pleasant life!
Guest User
Business Double Room A
Stayed in Sep 2024
Family
4 review
10/10
Outstanding
Posted on Oct 24, 2024
Great customer service from Mr. Li 李隆宇, He go above and beyond to help me, he try to help me to take care of some issues I running into on my vacation.
Hotel is near the railway station & subway station. All attractions are closed by.
Room size is good & amenities are complete. Laundry is free.
I will definitely book again in the future & highly recommend it to others.
Response from Property: Thank you very much for your perfect review. Providing a comfortable and superior environment and service for every guest staying at our hotel is the duty of our travel train station. Thank you very much for taking the time out of your busy schedule to leave us your valuable comments. We will continue to make efforts, looking to your next visit.