The room was very retro and small, but very elegant. Most of the functional items were broken. The kettle was rusty, the shower head sprayed in four directions, and none of the cabinet doors worked properly. The only thing worth mentioning was the cleanliness. There was also a wake-up call, starting at 4 a.m. The owner arranged a renovation experience on Sunday. The front desk tried very hard. We first tried to contact the cleaning lady, but to no avail. We then contacted the front desk lady, who said she'd try asking the owner. I didn't want to put her in a difficult position, so I directly contacted Ctrip, a third-party service provider, to intervene. The owner generously offered to give me a bottle of drink upon check-out to make up for the sleep I'd gotten from 4 a.m. to 11 a.m. If I hadn't been traveling to meet friends, I would have definitely woken up at 4 a.m. Kudos to the front desk lady and the Ctrip staff. Travel isn't about pleasure, but it's not about suffering either. I've stayed at various Motel 8 chains, and this one was the most shocking. They didn't offer any compensation or offer any apology or immediate action. I think any traveler would be upset.
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