Hotel Nikko Suzhou

Staying on the 26th floor, the city view was very pleasant. Room service was efficient and responsive. The hotel's location is excellent, making travel convenient. Suzhou Science and Technology Museum and the West Wing of the Museum are within walking distance. Attractions in the western area like Lingering Garden, West Garden, Hanshan Temple, and Shantang Street are all easily accessible.

The room was excellent! We got a free upgrade to a deluxe large room. Although the hotel is a bit older, the facilities are incredibly well-maintained and very clean. I feel it's the best-maintained and most welcoming among all the older five-star hotels I've stayed in. Many small details also reflect the meticulousness of Japanese management. The room layout was well-designed. The walk-in closet had automatic sensor lighting. All switches were updated to touch controls. Plus, the room had windows that could open, including transom windows, which were safe for both children and guests. Although there were a few fewer outlets, it's understandable given the hotel's age. The hotel's location is superb. It's at the intersection of two metro lines (Line 1 and 3). In the morning, you can go hiking on Lion Mountain. Lion Hill Plaza has a sunken outdoor music spot where you can request and listen to songs, creating a relaxed atmosphere. But the best part was the corner glass in the room, offering views of Lion Mountain, the museum, and the science and technology museum. My son watched the light show and waterfall from the floor-to-ceiling window every night. He was so captivated, he didn't want to leave after three days. The staff were all very gentle and accommodating. I will definitely come back.

My stay at Hotel Nikko Suzhou was an extremely disappointing experience. We checked in on the 4th and were staying until the 6th. On the evening of the 5th, around 7 PM, we returned to our room, only to find that both of our room key cards, which were kept separately, failed to open the door, although they worked fine for the elevator. We were stuck outside with our child, and despite multiple calls, it took over ten minutes for a staff member to finally arrive. The staff member claimed they had just been informed and didn't know the cause of the problem, showing a very perfunctory attitude. Throughout the entire incident, I had to proactively call the duty manager. The hotel didn't arrange for anyone to speak with us in person. The manager's initial reaction was surprise: "Can something like this happen? No way!" After I explained the situation and told them that the staff had personally witnessed both key cards failing to open the door, they then tried to blame us, the guests, suspecting that the key cards had been demagnetized by being placed near a phone. However, my husband and I kept the two cards separately and neither was continuously next to a phone, so this explanation is very hard to believe. When it came to compensation, they only offered a free breakfast. After I declined, they only waived the charge for the bathtub liner. It was also surprising that the bathtub liner itself costs extra, as most hotels provide it for free. There was no reasonable explanation for the malfunction and not a single sincere apology throughout the entire incident. For a five-star hotel to make such a basic mistake, and then handle the situation slowly and respond dismissively afterward, shows a complete lack of responsibility. Luckily, it was only early evening; if this had happened late at night, it would have been even more embarrassing. Thankfully, Trip.com actively helped with communication. The hotel's emergency service and handling attitude are unacceptable. I do not recommend this hotel.

The room has a fantastic, wide view overlooking the Lion Rock and the square opposite, and all the room facilities are very convenient. The service was also exceptional. The only minor drawback was that the areas behind the sofa and the bedside table were not cleaned properly.

Mid-Autumn Festival getaway! I booked a package deal that included tickets to two attractions, which was a great value. The ticket for Tianping Mountain is valid until the end of the year, definitely a plus! The hotel, though older, is well-maintained. The pool wasn't crowded, so I had a blast swimming for three days. The location is excellent, very close to Tianjie and Huaihai Street, making it super convenient for finding food. My only regret was that the main reception line was constantly busy on Mid-Autumn Festival night. I guess everyone was busy celebrating!

This is my second stay at this hotel. I had a good experience the first time, so I chose to stay here again. Just like last time, it was still great. The location is convenient, and the hotel rooms are clean with expansive views. I will definitely come back again.

The hotel's location is good and the rooms are clean, equipped with an automatic toilet. The breakfast buffet was just average, but the dinner buffet was even worse – definitely not worth the price. It only offered a few more shrimp, crab, and salmon than breakfast. Surprisingly, there was no beef or lamb for the hotpot, and the condiment selection was pitifully small. The peanut butter ran out and wasn't refilled even after a long wait, until we finally had to ask a staff member. The fruit skewers next to the chocolate fountain also hadn't been replenished for a long time. When I pressed for coffee at the beverage machine, it dispensed something that tasted like chocolate, definitely an instant mix.

Five-star review! The swimming pool was excellent, and the service was great too. The breakfast was quite unique, with a dedicated Japanese section. The room had a bathtub, which our child absolutely loved. The location is also fantastic, with two subway lines nearby, as well as a shopping mall and a park.

This veteran five-star hotel truly showcases meticulous standards in every detail. The transportation is incredibly convenient, and it offers great value for money. I'll definitely choose Hotel Nikko again if I need to in the future.