Hotel Nikko Suzhou

Did not meet expectations. Building has issues. -Rooms had temperature issues that the AC could not handle, Hotel tries to handle this with curtains and a paper notice (see picture. With the curtains closed Room was 35°C at check-in in winter because the room was on the sunny side). -Lack of hot water for the shower/bath in the evening, hotel said it has trouble handling peak hours (and they weren't even fully booked). -Shoehorn dropped in the middle of the night, waking us. Hanger is a double sided tape variety. -Other obvious maintenance issues like the electrical socket being misaligned, and the toilet seat having bad gearing in the smart toilet. -No decaf coffee available in the room, the staff said there is none (did not even know what it was). Normally with this brand of coffee the decaf is in blue packets. -Breakfast was mediocre at best. Pretty standard mainland fare. Line to the noodle stall was excessive, and for everything else the quality was lacking. On the positive side, the pool and the sauna were satisfactory. Good parking too. Firm bed for those who like it. Staff was fairly responsive despite, although Chinese is helpful. And for one of the 3 rooms booked we got an upgrade (although all of the negatives above still apply)

We have had a great time stayed at the Nikko hotel. The staff is friendly and courteous and the level of service is great. Particularly the lady at the front desk,( I completely forgot to obtain her name) who is so kind at explaining our needs to the cab driver and even asking the driver to contact the hotel should we face any difficulties in making payment through WeChat. What a kind and thoughtful gesture by her. Thank you.

Very enjoyable stay. Good facilities, nice location, friendly staff, very decent breakfast and some excellent places to visit nearby like the West Museum and park.

Nice spacy rooms, good breakfast selection, only check-in counter should be more effective

Good location for family trip , hotel Japanese restaurant serve good meals too

Extremely slow internet connection. This had nothing to do with a firewall and everything to do with their slow routers and connection. Cellular internet worked fine. Impossible to contact room service. Food showed up late.

Hotel is in a great location near the metro station, malls, and lots of places to eat. Rooms are large with lots of amenities. The breakfast has lots of delicious options!

Nice room, close to metro line one. Easy to access areas in new district.

Clean and new....Should stay more time.