Pan Pacific Suzhou
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Pan Pacific Suzhou

Discover Pan Pacific Suzhou, an 5-star stay in Suzhou. With a score of 9.4/10 based on 11954 reviews, it offers an outstanding blend of quality and value, with prices starting from £43.

Check-In & Check-Out

Check-in from 15:00

check-out until 12:00

Nearby Attractions

Gusu Cruise Tour: 0.52km from the hotel

Ancient Panmen Gates Area: 0.23km from the hotel

Wugong Imperial Banquet: 0.12km from the hotel

Amenity Highlights

Leisure: Swimming Pool, Spa, and Tennis Court

Pets are not allowed.

Breakfast style: Western,Chinese

Food & Drink: Room Service, Café, Restaurant

Pan Pacific Suzhou

No. 4 of Cultural Hotels in Suzhou
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Highlights
Scenic nightscapes
Ideal location
Hanfu dress-up experience
Delicious breakfast
Complimentary tickets
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Amenities
All amenities
Property Description
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so beautiful and relaxing. definitely come back soon. the room is comfortable and clean.
Surroundings
Metro: Xinshiqiao
(570m)
Metro: Nanmen
(640m)
Train: Suzhou Railway Station
(5.3 km)
Train: Suzhou Industrial Park Railway Station
(12.6 km)
Landmarks: Wugong Imperial Banquet
(120m)
Landmarks: Ancient Panmen Gates Area
(230m)
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5

Premier Twin

2 Single bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Daily Housekeeping
Room Details
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5

Family Triple Room

1 Queen bed and 1 Single bed
36m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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6

Triple Bedroom Executive Suite

Bedroom 1:2 Single bed ● Bedroom 2:2 Single bed ● Bedroom 3:1 Queen bed
153m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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5

Executive Suite

1 Queen bed
105m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Daily Housekeeping
Room Details
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4

Deluxe Suite

1 Queen bed
64m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Daily Housekeeping
Room Details
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5

Family Suite

Bedroom 1:1 Queen bed ● Living Room:1 Single bed
64m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Premier King

1 Queen bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Daily Housekeeping
Room Details
Check Availability
3

Standard 2-bed Room

2 Single bed
30-32m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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6

Connecting Suite - 2-Room (1 Living Room, Kitchen)

Bedroom 1:1 Queen bed ● Bedroom 2:2 Single bed
110m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
3

Superior Queen Room

1 Queen bed
30-32m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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5

Premier View Twin

2 Single bed
32-36m² | Floor: 2-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
3

Premier King Grande

1 King bed
32m² | Floor: 1-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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4

Family King Room

1 Queen bed and 1 Sofa bed
36m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Pagoda Suite

1 Queen bed
64-68m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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6

Premier View King

1 Queen bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
11

Wu Gong Hall

Bedroom 1:1 King bed ● Bedroom 2:1 Queen bed ● Bedroom 3:2 Single bed
1000m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Premier Balcony King

1 Queen bed
36m² | Floor: 1-5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Family Two Bedrooms

Bedroom 1:1 Queen bed ● Bedroom 2:1 Queen bed
64m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Deluxe Twin

2 Single bed
32-36m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Daily Housekeeping
Room Details
Check Availability
4

Premier Balcony Suite

1 Queen bed
68m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Deluxe King

1 Queen bed
32-36m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Daily Housekeeping
Room Details
Check Availability
4

Premier Balcony Twin

2 Single bed
36m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
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Average for similar properties in Suzhou
Aston Jeow
July 16, 2026
Place is huge and it reminds of ancient dynasty living . Amazing service from front desk staffs . Location is great . Opposite hotel has a 24hrs convienent store and some restaurants . Hotel itself has a italian resturant . Room is clean and hotel is very thoughtful or providing international socket for overseas traveller . By the way it has a huge pool as well .
Angela_2kids
August 3, 2026
This hotel offers incredible value for money and is truly excellent. The decor is tastefully elegant, and it's well-equipped with dining options like a noodle shop and a tea house. Plus, there's a side exit that leads directly into the scenic area. The garden views are delightful, and it becomes even more beautiful when lit up at night. I even had the chance to see a firework performance. This was definitely the best experience I've had in all my trips to Suzhou. The breakfast was also great. I expected it to be crowded during the summer, but the restaurant is quite spacious, so it never felt cramped, and they refilled the food promptly.
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Guest User
June 17, 2026
An absolutely wonderful experience! The entire hotel was designed by Singapore's Temasek Group and is seamlessly integrated with the Panmen Scenic Area. The hotel itself is built around a traditional Chinese garden layout, cleverly concealing eight distinct attractions. Its back entrance leads directly into the Panmen Scenic Area, and with your hotel key card, you get unlimited access throughout the day, along with services like Hanfu rental. The hotel itself is impeccable, with top-notch amenities, including the pool and gym. The customer service staff are also very professional. I noticed many foreigners, especially Singaporeans, staying here. The only minor drawback is that the rooms are spread across multiple buildings, making the hotel quite large. On my first visit, it took me a while to navigate from the front desk to my room. Also, the front desk is on the 3rd floor, while the rooms are on the 1st and 2nd floors, which can be a bit confusing when coming and going.
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步行 | Traveller
July 15, 2026
Likely one of the best hotels in Suzhou. Beautiful garden at the back and great atmosphere. However, I do have some complaints. First, the room given to me is facing directly in front of the pool. So it was very noisy all day long from the kids. The room was also very dark. Next, the laundry is a huge problem. There were too many people using the very few washer and dryers in the hotel. The dryer was not effective and the cloth remained wet after 3 hours. It was a terrible experience. I also have to complain about a young man working at the front. I asked him where the laundry room was and he completely ignored me and started to flirt with a young female staff. This was really really unprofessional. Unfortunately not much is expected to be done about this. If there is anything else to add, then please provide some sanitizing wet wipes for the gym. The benches were not sanitized at all between usage.
Guest User
August 7, 2026
The environment and location are good, but the interior facilities are really old. It's quite big and has a lot of guests. We mainly chose it for the outdoor pool. The Chinese restaurant set menu, however, offers good value for money.
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Guest User
August 3, 2026
I was on a business trip and brought my parents along, so we stayed at the Wugong Hotel. The room was clean, upscale, and spacious. Later, when I took a taxi, the driver also spoke highly of the hotel, saying it used to be a Sheraton. All in all, I recommend it!
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Chronic Wanderer
August 4, 2026
We had a standard 2 twin beds room. What a fun hotel/resort to be staying. We stayed for 3 nights here. If you prefer taking the subway, it takes at least 10-15 minutes to walk there. We used Didi and the metro. Cheong sam rental is limited to plain designs. There is an extra charge for the prettier ones, same goes for the Hanfu. If you’re coming in the summer time, bring your own mosquito repellent, highly recommended. Their pool requires mandatory swim caps. If you forget, you can buy a simple one (25rmb) at the fitness center (gym) close to the pool. Koi’s are always welcoming your visit and waiting for food as well. Get fish food at the concierge. My teen and I enjoyed our stay. Next, heading to Pingjiang road for a boutique style hotel, next to all the local foods and shops. Which makes it a good balance of the 2 hotels.
RebeccaLupo
August 2, 2026
Really beautiful . The garden is like a Chinese fairytale. Only cons: really thin walls, you hear your neighbours talking. Also the structure is beautiful but immense, if you need to go outside to the shop next door it’s not that quick, but of course you don’t choose a place like this for commodities, but for history and beauty
Xinchaopengπ
August 2, 2026
To be honest, the more expensive room types are worth it. This one was cheaper, and the view from the window wasn't as good as the 'Supreme' room I booked, but the housekeeping staff in this area were very thorough with cleaning and replenishing items. The hotel is only about half an hour's walk (if you walk slowly) from Canglang Pavilion, and a 10-minute bike ride. Don't visit gardens during peak times, they're incredibly crowded. All you'll see are people's heads. The hotel itself is beautiful. The back gate of the hotel leads directly to Panmen Scenic Area, and a dock is just 700 meters away where you can take a canal cruise. The Tsinghua Restaurant right outside the hotel also has amazing food.
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Services & Amenities

海天楼(中餐厅)
Style: A la carte
Cuisine: Chinese
Open for: Lunch, Dinner
Ambience: Traditional
Dining options: Reservations available
西餐厅
Style: Buffet
Cuisine: Asian
Open for: Breakfast, Dinner
Ambience: Traditional, Romantic
吴宫瑞面
Cuisine: Asian
Open for: Breakfast, Lunch, Dinner
Ambience: Traditional, Romantic
Sun Ray禧禾意大利灵感餐厅
Style: A la carte
Cuisine: Italian
Open for: Lunch, Dinner
Ambience: Romantic
Dining options: Reservations available
塔影咖啡
Style: A la carte
Ambience: Modern
Business hours: [Mon - Sun] 09:00-20:00
Indoor swimming poolFree
Outdoor swimming poolFree

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
For all room types, cots can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 3 years old and under
Extra cot: Free

Breakfast
CuisineWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
HeightFee
Children under 1.4m in height
Free
Children over 1.4m in height
CNY 68.00 (approx. £7.47) per person
Adult
Buffet:CNY 68.00 (approx. £7.47) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is CNY 500.00 (approx. £54.91) per night.
Deposit Payment MethodsThis property accepts cash, credit cards, debit cards and third party payment services
Deposit Refundwithin 7 days after check-out, deposits can be returned to the original account of payment or not to the original account of payment.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Legal information
This property is managed by a professional host. Professional hosts are parties that act for purposes relating to their trade, business, or profession and are regarded as traders under EU law.
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Property Description

Local hotel name: 苏州吴宫泛太平洋酒店
  • Opened: 1999
  • Renovated: 2020
  • Number of Rooms: 336
Phone:+86-512-65103388
Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages close to 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe.Pan Pacific Hotels Group comprises three brands: "Pan Pacific", PARKROYAL COLLECTION, and PARKROYAL.
Located in the Historic Ancient Town area and adjacent to the Panmen Gate scenery spot, Pan Pacific Suzhou has easy access to a wide range of the city’s famous attractions. It makes convenient public transportation from the hotel with just 5 minutes’ walk to the Metro Line 4 Nan Men Station and Line 5 Xin Shi Qiao Station. The hotel holds exquisite features of scenic gardens, sculptured bridges, rushing water and towers to display the history and culture of this garden city in China. Each of the rooms and suites at the hotel offers you a refreshing garden view or the spectacular sight of the Panmen Scenery, even a view of famous Ruiguang Pagoda from some ones. All guestrooms feature high-speed Internet access, a work desk station and other conveniences for business and leisure travellers. Garden Brasserie is an all-day-dining restaurant offering a wide variety of Asian and Western dish for buffets and a la carte. Hai Tien Lo Chinese restaurant features authentic Suzhou cuisine, well-known Huaiyang cuisine and specialties from other parts in China. Guests can experience the hotel’s state-of-the-art fitness centre outfitted with latest equipment, picturesque outdoor swimming pool and temperature-controlled indoor swimming pool to rejuvenate your soul, as well as, Children Playroom.

You might be wondering

What landmarks are close to Pan Pacific Suzhou?

Nearby attractions to Pan Pacific Suzhou include Wugong Imperial Banquet, only 120m from your search (straight-line distance) away.

Does Pan Pacific Suzhou have a swimming pool?

Yes, Pan Pacific Suzhou has a pool.

Does Pan Pacific Suzhou provide breakfast?

Yes, guests at Pan Pacific Suzhou can enjoy breakfast during their stay. Breakfast option(s): Western, Chinese.

Are pets allowed at Pan Pacific Suzhou?

No, pets are not allowed at Pan Pacific Suzhou.

What are the check-in and check-out times at Pan Pacific Suzhou?

Check-in at Pan Pacific Suzhou is from 15:00 and check-out is by 12:00.

How much does it cost to stay at Pan Pacific Suzhou?

Prices at Pan Pacific Suzhou may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.

About This Property

Nearest AirportWuxi Shuofang Airport
Distance to Airport40.38KM
Nearest Train StationSuzhou Railway Station
Distance to Train Station5.38KM
Nearest Metro StationXinshiqiao
Distance to Metro Station0.57KM
Average Price FromGBP138
Hotel Star Rating5