Somerset Emerald City Reviews

Apartment-Style Hotel in a convenient location, but the payed breakfast was a huge disappointment The hotel is located inside a nice mall, about 800m from a Line 1 Subway Station. Parking is easy, and there are StateGrid Charging stations nearby. Our room came with a small kitchen and washing machine, which was clean and well-equipped, though a bit outdated. The beds were very comfortable, and check-in was smooth and friendly, with no issues accommodating foreign guests. However, booking rooms with additional breakfast turned out to be a significant mistake. The breakfast room was shockingly small, chaotic, and poorly managed. Tables meant for 4-6 people were taken up by just 2 guests, leaving families like ours to sit separately. Staff made no effort to bring any order to the chaos, and it seemed like nobody was in charge of ensuring guests were seated properly. The disorganization left us frustrated and ruined what should have been a relaxing morning. This was such a disappointment, especially given how well the rest of the hotel was run. We will stay here again, but absolutely will not be booking the breakfast. Fortunately, there are better options in the mall, like Tim Hortons, or you can prepare your own breakfast in the room.