Kimpton Bamboo Grove Suzhou Reviews

The hotel is at the centre of the city with walking distance to all major attractions. The design of the hotel echos the garden philosophy of Suzhou as shown in the photos. The staff at the hotel are all very friendly. The manager looking after my stay is Cherry. She is responsive and kind,  from the smooth check in to helping me book and reschedule my dining time.

Fantastic hotel all around. One of the best hotels Suzhou has to offer and perfect blend of traditional Suzhou architecture with modern design. We loved our room and the staff were very helpful, gave us a late check out when I informed them my partner was suffering from food poisoning. Plenty of amenities in the fridge and the hotel gym is one of the best I’ve seen in China let alone Suzhou. We loved the breakfast as well as the bar that’s just around the corner from the lobby. Can’t wait to come back to Suzhou and stay here again.

Nice and new hotel in a quiet location. Attentive service 👍

Absolutely amazing stay—one of the best hotels I’ve ever been to! The modern take on Suzhou gardens was the original reason why I booked this place and it did not disappoint! Got a surprise upgrade to a larger room with a serene backyard, perfect for soaking in the tub with open backyard door enjoying Suzhou’s incredible January weather (a treat coming from much colder climates). The staff were super professional and attentive, and the WeChat concierge service (shout out to Vickey!) was so helpful. Cannot recommend this place enough, it is a must stay if you're ever in suzhou!

amazing new year stay. great breakfast. huge room. scenic property. lovely service thank you staffs!

This hotel beautifully blends modern elegance with traditional Chinese design elements, creating a serene and visually stunning environment. Traditional features, such as pagoda-style roofs and subtle nods to Chinese aesthetics, add a unique and authentic charm. The spacious rooms, complete with balconies, make it an ideal retreat for guests seeking a perfect mix of comfort, style, and cultural immersion. What’s even better is the complimentary high tea and morning coffee served to all guests, adding a touch of luxury to the stay. The front desk staff are exceptionally friendly and helpful, with special thanks to Rainbow (our WeChat conversation), who went above and beyond to assist my family. She selflessly used her own Didi account to help us book a car to Pudong Airport, making our experience truly memorable. We’re incredibly grateful for her dedication and kindness.

Hotel was beautiful, everything was clean, all staff were so polite, helpful and nice! All the amenities were fantastic, the slippers were especially comfortable and body lotion was great (we bought a bottle afterwards)! Hotel lobby was beautiful with all the Christmas decorations and everything smelled nice (they even had diffusers inside the lifts). Hotel breakfast was quite good too with some Suzhou specialities like noodles, and a mix of western and Chinese varieties. We had a room with balcony and it was beautiful in the morning with the sunlight coming through, was also great to sit there to get some fresh air! Another special mention to all the staff, they carried our luggage to/from car, always opened the door for us, answered all our questions with patience! My parents also loved the bathtub where they could relax after a day out!

One of my favourite stays in China. The room and hotel was spacious and tastefully designed with a wide range of amenities. Loved the views, breakfast spread, gym and most of all, the service was great all round!

It was a perfect trip. The hotel’s location is excellent, and the building’s design is both modern and luxurious. What stood out the most, was the hospitality of the staff. Everyone was incredibly friendly and provided impeccable service. In particular, Rachel took great care of us throughout our stay with her thoughtful attention to detail. If I ever visit Suzhou again, I will definitely stay at this hotel without hesitation.

Clean hotel with great hospitality, room very spacious and staff are very friendly, location of hotel is very strategic.

Excellent service from check in counter to restaurant staff ⭐ ⭐ ⭐ ⭐ ⭐ Morning breakfast - both Chinese/Western food are good Happy hour lounge - food can be improved Room - clean 👍 Will definitely go back to Kimpton

My wife and I stayed for 2 nights after discovering this exquisite and tasteful boutique hotel centrally located in the Old part of Suzhou, conveniently located near the Suzhou Museum and the Humble Administrator's Garden. In compliance with local regulations, the architecture of the expansive grounds blends in aesthetically with the entire area while retaining a distinctive modern taste. The private 2-storey arrangement ensures tranquility and privacy. The facilities are excellent with a wonderful gym and pool which we enjoyed. Above all, the service leaves nothing to hope more for and the staff even went out of their way to pay from my taxi when I was learning how to use the WeChat pay system. Our stay could only be improved upon had we been able to stay for another 2 nights! We had considered the other international brand hotels but glad we decided on the Kimpton Bamboo Grove because of its personal service and location that make you feel secure and well looked after (they constantly followed up with WeChat messages to inquire whether we needed anything or had any language or other problems while sightseeing). Rooms are well-planned, spacious and spotless. Enough reasons for us to plan on revisiting the Kimpton in the near future and recommend highly to our friends.

All team welcomed and having full of hospitality! Loved the hotel and Gym was great Location is closed to famous place within 20min by taxi! Enjoyed the staying

Beautiful property, amenities, and rooms. Very happy with my booking and I would stay again.