Novotel Hotels in Suzhou

The hotel is about a five-minute walk from Jinji Lake, and they even provided thoughtful reminders during the typhoon. The breakfast was plentiful, and the service was top-notch. The afternoon tea set was also quite good. I'm not sure if it's because of the recent plum rain season, but the bedding in the room felt a bit damp. Also, as soon as I opened the door, there was a strange smell in the room, which I suspect came from the carpet. Personally, I think tile or wood flooring would be better for the rooms.

The hotel is away from the major attractions, but if you’re driving it would not be a problem. The staff are nice and friendly and free upgrade offered for suite with a double bed. Our friends (couple) enjoyed the free upgrade, but my friend and I preferred a twin bed room, so no upgrade could be arranged. The room is clean and tidy and the hotel is new built. So we did enjoy the stay there.

An absolutely exceptional hotel experience, made truly unforgettable by the extraordinary level of service and dedication of the staff. From the moment we arrived, we were treated with genuine warmth, professionalism, and attention to every detail. The entire team went far beyond what anyone could reasonably expect from a hotel staff. A very special mention must go to Kong Chengjie, whose help was simply extraordinary. I had accidentally dropped my phone into a river and had almost given up any hope of finding it. Kong Chengjie meticulously reconstructed all of our movements and the places we had visited, carefully working out where the phone might have been lost. Thanks to his incredible determination, patience, and attention to detail, he actually managed to recover my phone from the river. This was far more than excellent customer service — it was an extraordinary act of dedication and genuine care that I will never forget. I cannot recommend this hotel highly enough. The facilities and overall experience are excellent, but it is the people who truly make this place exceptional. My deepest thanks to the entire team, and especially to Kong Chengjie, for turning a potentially disastrous situation into an unforgettable example of outstanding hospitality. Without hesitation, one of the best hotel experiences I have ever had. Highly recommended! Btw: I have extended my Booking for 4 days in this hotel!