Genteng Hotels with Pools

Everything about the hotel was great. I especially want to give a shout-out to Knot from the hotel lobby! His service was incredibly attentive; he helped with our luggage the whole time and was so patient and gentle. A big thumbs up to him! The pool was beautiful, and the bed in the room was so soft that I had a wonderful night's sleep.

The room was quite clean and tidy with no hygiene issues. The location was decent, convenient for getting around. The service was excellent; they even asked what you'd like to drink at the restaurant during breakfast. The gym was conveniently located nearby.

We enjoy our stay here. The staff was so friendly and helpful. The food for breakfast is variety and delicious. The location is strategic, near the mall and hot spot around surabaya. Would absolutely recommend this hotel.

Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%. My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished. I feel that the staff put on a brave face and they are professional in their duties. Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it. If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!! The owners need to reinvest!!

Overall, it's pretty great! The location is super close to the train station, mall, and Monkasel. So if you want to explore, you can just walk everywhere. There are also plenty of food stalls nearby. Right next to the hotel, there's Warteg Bahari, and if you cross the street and walk a bit, you'll find a legendary food stall at Gubeng Pojok. So no worries about going hungry. The only downside is that the bathroom was dirty. The door was moldy, the toilet was disgusting, basically the bathroom was a 2/5. The bed and pillows were comfortable, the AC was cold, and the TV was big and clear. The view was decent. The facilities are standard for a 3-star hotel. The pool view is really good though, pretty and aesthetic. That's all for my review. If you ask me if I'd stay here again next time? Definitely not. Hehehe. Thanks!

The hotel is really nice, but there is a lot of rubbish near the parking lot.