Bernalillo County Hotels with Pools

The check in lady is sweet and great, the place makes you feel welcoming. We used to stay in ‘Hamxxx’ (opposite street), but find this place better. We lived on the 3/F and near the escalator, but the bad smell of the rubbish is very strong around the escalator area, feels like in a dumpster pit. Hope management can move the super full rubbish bin away to somewhere else.

Just need a night stay for catching an early flight. The room is clean and front line lady is nice. Coffee is served in lobby. The only minor issue is the bath tub tab keeps dripping a lot of water while hving a shower so it is not a full load. According to the check in lady, armed security will be stationed at car park at night time, feel safe. Will stay again next time.

The customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.

The parking lot is large, open-air and free. The room is large, but the decoration is rather old. The overall service is good. It is located on the outskirts of the city. There are many restaurants nearby and it is safe.

The hotel has a good location. The room is spacious and clean. Check-in at the front desk is very slow. Don't stay in room 332. The window cannot be closed. There is a lot of noise. The breakfast is very simple.

The hotel decoration style is very good and very attentive, the room area is also relatively large, that is, I do not know how to distinguish the room type when booking, the room type feels in the annex building, looks like a motel from the outside, the window is the hotel parking lot, then the outside is high speed, a bit noisy , the room will be better in the main building

The room was clean and tidy, and the facilities were a bit old and basically the standard of an old American hotel. Mainly close to the hot air balloon, it is more convenient to catch the hot air balloon early the next morning.

The staff at the counter had a good attitude. There was no shower curtain in the bathroom when I checked in. The equipment was replaced after notification. The equipment was a bit old. There were vagrant activities near the hotel. I was worried about the house, but it was still safe.

o jave stayed at this property numerous times in the past and I'll stay there again in the future I would really like this property it's modern it's been revamped or whatever it's nice quiet rooms are clean easy check in people at the front counter are always very friendly cleaning girls do a great job unfortunately this time around I lost my driver's license somewhere I thought I left it in the room but I never did get it back that's not no fault of the hotel or the staff they're pretty wonderful there I recommend this property it's a good

The best part of this hotel is the staff. They are so friendly and helpful. I had a terrible time with the keys. The very first time I checked in I went to my room and came right back to the counter three times because the keys would not work. Other than being a little frustrating that was no big deal. However in my first room, the TV did not work. Also, I could never get in to the side door and always had to walk around. Was this a terrible place to stay? Noooo… but don’t expect much.