Pullman Quay Grand Sydney Harbour Reviews

Response from Property: Dear KIMBENJAMIN,Thank you for the wonderful feedback! We're so glad you loved the incredible views and the convenient location, especially the quick walk to the Opera House. It means a lot to us that you'd highly recommend our place, and we hope to see you on your next visit!Sincerely,Arvee PalmeaAssistant Manager

Response from Property: Dear Rosmawati,Thank you for your wonderful feedback! We're thrilled you enjoyed our unbeatable location and the breathtaking Sydney Harbour and Opera House views. We truly appreciate your kind words about our staff's friendliness and professionalism; it means a lot to know they made such a positive difference to your stay, especially in resolving any issues you encountered. We look forward to welcoming you back for another excellent experience!Sincerely,Arvee PalmeaAssistant Manager

Response from Property: Dear Bona,Thank you for taking the time to share your positive experience! We're delighted to hear that you found our place, rooms, staff, and location to your liking. It's wonderful to know we could contribute to a perfect stay, and we would be thrilled to have you as our guest again in the future.Sincerely,Arvee PalmeaAssistant Manager

Response from Property: Dear Guest,What a delight to read your feedback! Thank you for choosing to stay with us.We are so happy to know that the spaciousness of the two-bedroom apartment exceeded your expectations and that you appreciated our fantastic location, which puts you right next to the Opera House, the Botanical Gardens, and the Harbour. It’s great that the convenient transportation and views contributed to your enjoyment!We're sorry you didn't have time to try our breakfast this visit. Perhaps on your next stay, you can take a moment to experience it!We hope to have the pleasure of hosting you again soon.Warm Regards,Pullman Quay Grand Management Team

Response from Property: Dear Guest,Thank you so much for taking the time to share your feedback! We are absolutely thrilled to hear that you had a very nice stay and truly enjoyed your time both with us and in Sydney.We hope to have the pleasure of welcoming you back on your next visit to the city!Warm regards,Pullman Quay Grand Management Team

Response from Property: Dear emdubs,Thank you so much for your kind feedback! We're thrilled to hear that your family enjoyed your stay with us, especially the convenient location and delicious breakfast at Hacienda. We appreciate you bringing the concern about the pool's privacy to our attention. We'll look into ways to make the area feel more secluded for our guests. We hope to welcome you and your family back again soon!Sincerely,Arvee PalmeaAssistant Manager

Response from Property: Dear Edzen, Thank you so much for your lovely feedback. We are glad to learn that you enjoyed your stay as well as the hotel facilities. We look forward to welcoming you back for another pleasant stay. Warm regards, The Pullman team

Response from Property: Dear Meng Yeow,What wonderful feedback to receive – thank you! We're delighted you enjoyed our spectacular harbour views and had such a positive stay.We've noted your comments regarding housekeeping. Please know we take this seriously and will be reinforcing our training and procedures to ensure our service is consistently thorough, even in our more spacious accommodations.We look forward to welcoming you back for an even more flawless experience.Sincerely,Arvee PalmeaAssistant Manager

Response from Property: Dear Guest,Thank you so much for your kind words! We're delighted to hear that you found our facilities not only met your needs but were also ergonomically ideal. It's also great to know that you appreciated our staff's friendliness and efficiency. We strive to provide the best possible experience for our guests, and your feedback is a wonderful affirmation of our efforts. We hope to welcome you back again in the future!SincerelyArvee PalmeaAssistant Manager

Response from Property: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our excellent location and found the kitchen facilities convenient for your extended stay.We sincerely apologize for the inconvenience caused by the shortage of amenities and the confusion regarding coffee refills at breakfast. Your comments are important to us, and we will ensure that these issues are addressed to prevent any recurrence in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay next time.Sincerely,Sammie NguyenAssistant Front Office Manager

Response from Property: Dear Tom,Thank you for choosing to stay with us during your time at Sydney's Vivid Festival, and for sharing such a wonderful review! We’re delighted to hear that you enjoyed our excellent location, service, and found great value in your stay. Your recommendation means the world to us!It was a pleasure having you for the last two nights of your trip, and we hope to welcome you back for a longer stay in the future. If there’s anything we can do to make your next visit even more special, please don’t hesitate to reach out.Sincerely,Sammie NguyenAssistant Front Office Manager

Response from Property: Dear Guest,We're thrilled you had a great experience and appreciated the value for money. We strive to provide our guests with the best possible experience, so your feedback is truly appreciated. We hope to welcome you back in the future!Sincerely,Arvee PalmeaAssistant Manager

Response from Property: Dear Guest,That's fantastic feedback! It sounds like you had a wonderful stay with us.We're thrilled you enjoyed our prime location, with Circular Quay and the Royal Botanic Gardens so accessible, and that you loved the view of the Sydney Harbour from your balcony.We appreciate you mentioning the apartment-style room and generous breakfast portions—it's great to know these features enhanced your stay. We've noted your comment regarding the condition of the gym equipment and will look into that immediately.Thank you again for choosing to stay with us! We hope to welcome you back again soon.Sincerely,Arvee PalmeaAssistant Manager

Response from Property: Dear Guest,Thank you for taking the time to provide us with your feedback. We're delighted to hear that you enjoyed the early check-in, the spacious room with a kitchen and washer-dryer, and our fantastic location.We sincerely apologize for the issues you experienced with the air conditioner, the clogged sink, and the unpleasant smell from the washing machine drain. This is certainly not the standard we aim to provide, and we are very sorry for the discomfort these issues caused during your stay, especially with the rainy weather. We have already shared your comments with our maintenance and housekeeping teams to ensure these items are addressed immediately.Regarding the breakfast, we understand your preference for a buffet. We appreciate your feedback and will take it into consideration as we continue to improve our guest experience.We hope to have the opportunity to welcome you back and provide you with a flawless stay in the future.Warm Regards,Arvee PalmeaAssistant Manager