Fraser Suites Sydney Reviews

Response from Property: Dear GuThank you for sharing your feedback. We sincerely apologise for the inconvenience caused by the lack of bottled water, the empty minibar, and the limited tea selection in your room. This does not reflect the standard we aim to provide. Your comments have been shared with our housekeeping and service teams to ensure these items are properly checked and replenished for future stays. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience next time.Kindest regards,MichaelOperations Manager

Response from Property: Dear Guest, Thank you so much for taking the time to share your stay experience! We are delighted to know that you found the hotel's location convenient, and the nearby Chinese and Korean restaurants added convenience and delicious flavors to your trip. We also appreciate your positive feedback on our service team's attitude; it is a great encouragement to us. We will continue to strive to provide every guest with a comfortable and enjoyable stay. We look forward to your next visit! Sincerely, Connie Ho, Front Desk Manager

Response from Property: Dear Guest,Thank you so much for your wonderful review! We're delighted to hear that you were extremely satisfied with our location, cleanliness, and service. Your kind words about our daytime team member truly mean a lot — she will be thrilled to know she made such a positive impression.We appreciate you choosing to stay with us and hope to welcome you back again soon! Kind regards,MichaelOperations Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We’re glad to hear that you enjoyed our convenient location, with easy access to Darling Harbour and Chinatown, as well as the breakfast service and our warm spa pool—it's wonderful to know these aspects added positively to your stay.We do appreciate your comments regarding parking costs and understand that pricing can feel high. Parking rates reflect inner‑city operational costs, however we recognise this is an important consideration for our guests and your feedback has been noted accordingly.Thank you again for your valuable review. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Have a lovely remainder of your week ahead and take care.With kindest regards,MichaelOperations Manager

Response from Property: Dear Guest,Thank you sincerely for sharing such a wonderful and detailed review of your stay at Fraser Suites.We are truly delighted to hear that your experience was exceptional from start to finish and that every aspect of your stay met — and exceeded — your expectations. Your kind words about our warm, professional, and genuinely welcoming team mean a great deal to us, as delivering attentive yet unobtrusive service is something we pride ourselves on.It’s also fantastic to know you enjoyed the spaciousness, comfort, and cleanliness of your suite, as well as the calming and luxurious atmosphere throughout the property. We’re especially pleased that our facilities, including the pool and fitness areas, contributed to a relaxing stay, and that our central yet peaceful location worked so well for you.Thank you for highlighting our breakfast offering as well — our culinary team will be thrilled to hear your positive feedback on the quality and variety available.Your recommendation and intention to return are the highest compliments we could receive. We truly appreciate your support and look forward to welcoming you back for another refined, relaxing, and seamless stay in the future.Warm regards,MichaelOperations Manager

Response from Property: Thank you for sharing your feedback. We’re truly sorry to hear about the cleanliness issues you experienced during your stay. This is far from the standard we aim to provide, and we understand how disappointing this must have been for you. Please know that we are addressing this with our housekeeping team immediately to ensure it does not happen again. Your comfort and satisfaction are very important to us, and we appreciate you bringing this to our attention.We do hope we have the opportunity to see you back with us again.Kind regards,MichaelOperations

Response from Property: Dear Kin Tung, Thank you for your wonderful review! We're thrilled to hear you enjoyed our convenient location near George Street and the nearby shops and restaurants. It's also great to know the secure and accessible carpark added to your overall experience.We truly appreciate your recommendation and look forward to welcoming you back soon!Best regards,Connie

Response from Property: Thank you for sharing your feedback. We’re glad to hear that the in-room washer and dryer and the smooth check-in/out process met your expectations. However, we sincerely apologize for the cleanliness issue you encountered upon arrival. This is not the standard we strive to maintain, and we’ve addressed this with our housekeeping team to ensure it doesn’t happen again. Your comments are invaluable in helping us improve, and we hope to have the opportunity to provide you with a flawless experience on your next stay.With kindest regards,MichaelOperations

Response from Property: Thank you for sharing your feedback! We’re delighted to hear that our location was convenient and made it easy for you to access nearby dining options. We understand how important this is for busy travelers, and we’re glad it added to your experience. We look forward to welcoming you back on your next visit!Kind regards,MichaelOperations

Response from Property: Thank you for sharing such wonderful feedback! We’re delighted to hear that you enjoyed the excellent service, found our team friendly, and appreciated the cleanliness of your room. It’s also great to know that the view added to your experience — we love when our guests can enjoy it as much as we do.Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay soon!Kind regards,MichaelOperations

Response from Property: Thank you for your lovely feedback! We're so pleased to hear you enjoyed the spacious and clean rooms, relaxing pool and spa, and our breakfast offerings. We're especially glad you loved the view from Level 36 — it’s definitely one of our favorites too!We hope to welcome you back again soon.

Response from Property: Dear Vernon Li,Many thanks for taking the time to provide feedback on your recent stay with us.I am so pleased to hear that you enjoyed your stay with us. Our laundry facilities in our rooms are always popular with our guests.Thank you again Vernon Li for your feedback and we do hope to see you back with us again when you are next in need of accommodation in Sydney.Have a lovely remainder of the week ahead and take care.With kind regards,MichaelOperations

Response from Property: Dear Lot Lanc,Many thanks for taking the time to provide feedback on your recent stay with us.I am so pleased to hear that you enjoyed your stay with us and you are right, our rooms are very spacious and the location is great with so many dining options so close by. Thank you again Lot Loanc for your feedback and we do hope to see you back with us again when you are next in need of accommodation in Sydney.Have a lovely remainder of the week ahead and take care.With kind regards,MichaelOperations

Response from Property: Dear Guest, Thank you for your lovely feedback! We're so glad to hear that everything in your room was clean and tidy, and that our team was helpful throughout your stay. It’s always our goal to provide a comfortable and welcoming experience, and we’re happy we could deliver that for you. We hope to welcome you back again soon!Warm regards, Connie