Hotels Near Museum of International Masks and Puppets in Syracuse

In May '22 we spent two nights at the Quality Inn and Suites in downtown Syracuse. Our experience there was mixed but it exceeded our expectations, which were fairly low, going in. We chose it because it was modestly priced and within walking distance of St. Joseph’s hospital and Armory Square (the city’s main restaurant district). We had read the negative reviews and we knew that area of the city was a kind of rough so we had no illusions that this was a five star hotel or that it would even be up to the standards of Quality Inns in the suburbs. This “inn” is a motel, not a hotel, and guests can get to their rooms from the parking lot or from the lobby, through partially enclosed and secured walkways along the exterior of the building. This was a plus for us as we were still COVID-careful and trying to minimize time spent in enclosed public spaces. It helped that we had mild spring weather during our stay. Getting to and from these rooms would probably feel very different in the cold of winter or during a summer heat wave. The three-story building is old and clunky with an exterior that is utterly devoid of charm but is being reasonably well maintained. Our room was clean, spacious and seemed as if it had been remodeled not too long ago. It had a microwave, a medium-sized refrigerator and a coffee-maker but, surprisingly for a so-called “suite”, no table on which to eat. It was darker than we would have liked, as the décor was heavy on deep blues and browns, but it wasn’t so dark as to feel uncomfortable. Our one window was on the back of the building and afforded an uninspiring view of the highway and an abandoned warehouse, but it did provide natural light and was partially screened and could have been opened, had we wanted to do so. Most of the other rooms have windows on the front, facing the walkways, and probably let in less light. The parking lot is unsecured but it is monitored by video cameras, which are watchable by the desk attendants. There was safe in our room that was big enough to store our laptops and other valuables. The area in which the motel is situated has seen better days and is a hodge-podge of industrial and commercial buildings, once-stately structures that have fallen into decay and a few small businesses, including a 7-11 and pizza shop. We felt totally comfortable walking around during daylight hours and the few other pedestrians we encountered were in no way threatening. The folk staffing the reception desk seemed to members of one family and could not have been nicer or more helpful. We would happily stay there again.

Hotel location is good, facilities are very poor! Sleeping and bathing are completely uncomfortable. The air conditioning is very noisy I have never been to any hotel that has an indoor pool but no jacuze. The overall feeling is not good. Will not go again.

GREAT LOCALE....parking does the job ($14 a day) and staff HUSTLES and is VERY FRIENDLY,,,.....but....supplies in room lacking, breakfast hot and fresh but kind of ”small” as far as choices....rooms along main streets get a lot of street noise--esp late at night---elevator a nightmare if beyond floor 3-4....AC not the strongest and turns off when out of room so have to ”re-chill” the room....clean enough and safe and being a Marriott Member would use again given locale/pts/rate....

I arrived at Marriott Syracuse Downtown Armory 300 W Fayette Street; According to my Hotel reservation confirmation email. My daughter & I unloaded our car, My daughter pulled our luggage into the hotel. I recently had foot surgery and require a cane & very obvious medical boot on 1 foot. We approached the check-in desk, gave my information and the staff member says, ” Sorry, but your reserved at the hotel across town, about 5 blocks away.” I asked her to confirm, even showed her my email with the address we were currently standing at, and she still insisted I should be across town. So we walked out, repacked the car, drove across town, parking in the parking garage that was a block away, unloaded the car and pulled all the luggage 1 block (in the rain) to the Marriott Syracuse Downtown. The check-in desk there said ”I'm sorry, but your reservation is for the Marriott at 300 W Fayette Street.” I told her I was just there; and they told me to come here, I asked her to call them and confirm, and she did.” We had to then pull all the luggage 1 block back to the parking garage in the rain; reload the car and head BACK to the original Marriott we arrived at. I went back to the same woman; she didn't look at me, however checked us in with no problem. I asked for a manager to see if we can get help with transportation to my daughters Team Banquet because this whole mix up caused us to be late. She said, sorry, we cant order you a taxi or an uber, and we do not have a shuttle. I said, ”I am just a few weeks out of foot surgery, Your staff told me the wrong information and had me walking far more than I should be. My foot is in pain, and now my daughter is late to her banquet, when we had originally arrived 1.5 hours early. Is there anything you can do to please help us out.” She looked at me like I was crazy & said, ”Sorry, no. It seems you booked through a 3rd party, so we cant offer you any credit either.” This is not true, I booked through Marriott. Later that night my foot was swelled up like a balloon, I have to bury it in ice. The Manager said she would comp my parking and didn't, I was charged the $14 anyway. Awful service, cannot own their mistakes. I don't think I was asking much by just asking for HELP getting a ride to the banquet a few blocks away. Its a shame because the Hotel was nice, Room was nice & clean.. But the could literally careless about putting their guests through the ringer.

King suite was perfect for transitioning from camping with friends back to an intense professional obligation out of town. I needed to print a last minute document and the lobby desktop and up to date printer worked perfectly. My suite was fully equipped with a refrigerator, microwave and dishwasher. The hotel met my request for a bathtub to soak my bones coming off of a rigorous camping and hiking trip. I will return for my next work obligation in Syracuse!

The hotel offers free parking and breakfast. It is within walking distance of the city centre and Syracuse University. On the day of check-in, we took a walking tour of Syracuse University and ate Chinese food there, which was generally satisfactory. We are working for the Syracuse Immigration Bureau. The hotel is only 5 minutes drive from the Immigration Department.

Visited the hotel for a trivia tournament on 7/27/22. Ordered a drink from the cash bar. It was a margarita in what was only slightly bigger than a shot glass. When I made it to the table with my other friends, who were white, they were crowing about how they were poured a double instead of a single. We paid the same price. The other POC at the table showed me her glass and it too was a single. Later, we sent a white guy to get our refills and he came back with large cups. Same price, same drink. It’s things like this that keep POC paranoid. Just sayin.

Very disappointed with my stay here. The only positive was that it was across from the mall. I don't think there was one furniture surface that wasn't stained including ”p-leather” chairs pealing in the lobby. I was in room 301, it had a funky smell and had a bed that was leaning on one side and the mattress that was also in terrible condition, the pillows were also terrible. For a newer hotel, I was expecting a lot more at the very least I was expecting it to be cleaner than a Motel but sadly that wasn't the case.

There is free parking, and there are many Americans living in the area.

Breakfast is the same every day, and the location is next to Syracuse University. The decoration facilities of the hotel are relatively outdated and the bed is too soft. We booked it for 4 days. We couldn't stand it until the third day and we had to change the hotel. Ctrip’s policy on room reservations is not flexible enough. When encountering special circumstances, they need to communicate with the hotel. They will refuse directly. We negotiate with the hotel and the hotel basically agrees to refund one day’s room rate. As long as Ctrip communicates with them, it’s fine. Ctrip customers directly Tell us that because we ordered no refunds, we can't communicate and feel depressed.