We had the worst experience with this hotel. We arrived, and reception told us our reservation had been cancelled and they were fully booked. But trip.com hadn't cancelled our reservation, and they'd told me in the support chat that we could check in. After much discussion, waiting, stress, and so on, the receptionist offered us a room that wasn't rentable. We had no choice but to check in, a room with a broken window, no TV, no hot water, and a broken lock. But all the hotels in the area were booked, and we'd already been charged for that room. In the end, we wasted a ton of time and stress, and just ended up sleeping wherever they offered us, just not in the open air. The receptionist herself was very open and sweet and did her best to rectify the situation. It's also worth noting that I didn't receive a refund, but Trip.com did issue me a small credit. Overall, the hotel itself is dated, and there's no restaurant or bar inside, even though the description says so. But the staff is good. We were just unlucky; everyone makes mistakes, it's human nature.
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