Guest User
July 26, 2025
We booked a one-night stay in a SPA-themed room with two double beds. We checked into the hotel at 7:35 PM on July 24th. Upon entering the room, we discovered the toilet wasn't flushing and there was no cold water in the private hot spring bathroom. We immediately notified the front desk, and hotel staff promptly came to fix it. They explained it might have been due to a water supply issue. Since the hot spring bathroom only had scalding hot water and no cold, it was impossible to take a bath. After urgent repairs, both hot and cold water were restored around 11:15 PM. However, by midnight, the toilet started leaking non-stop (it was still leaking when we checked out). Upon waking up in the morning, we were very concerned about a potential electrical hazard. Paying such a high price for a hotel with so many faulty facilities was truly not worth it.
After checking out, the hotel offered us a pudding as an apology. However, this experience was utterly unsatisfactory, leaving a very poor impression of the hotel's facilities and overall quality. We definitely won't be returning.
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