Please, everyone, absolutely do NOT book accommodation through this website! It's utterly horrendous!
This was the worst hotel experience of my entire life! We paid over 3000 NTD a night for this B&B during Chinese New Year. There was no breakfast, no bottled water, no fridge, no toothbrushes, and they even skimped on hand towels. But that's not even the worst of it. The access code they gave us didn't work, and we were locked out downstairs for half an hour! There was no phone number to contact anyone, only text communication was possible!
Then we got into the room, and it was like being in a cesspool, filled with the stench of urine and feces! The old pipes were emitting some foul odor, I don't know why. We asked for help, but they completely ignored us, just 'read' our messages and said no refunds were possible! It's absolutely terrible! They even put two air fresheners in the room, which just tells you how bad the smell was! And they still had the nerve to rent it out to people!
I also advise everyone not to book through this website. They don't have a phone number for contact, and customer service will tell you they can't process refunds, only accept text complaints. There's absolutely no consumer protection whatsoever! They're just in it for the money!
Don't even get me started on the pictures; the shower screen was only half-sized, so the water sprayed all over the toilet! It's so bad! But the main thing is, it was incredibly stinky! You're basically paying $3000 a night to stay in a literal cesspit! We only asked for a refund for the second night, and they still wouldn't give it to us!
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