Yoai Mountain Roam Hotel

The front desk staff were excellent; they upgraded my room due to renovations. There's a coffee machine on the first floor for guests to use. Adding 100 NTD for the all-you-can-eat buffet breakfast on the 10th floor is very convenient. It's also very close to the tourist night market. I'll definitely choose this accommodation again next time I'm in Taitung.

Great location, and the place has been renovated. It's simple and clean, though the soundproofing isn't great. However, it was fine at night since everyone was resting. The air conditioning was very loud, and you couldn't adjust the temperature or fan speed. Still, for the price, the facilities are fair.

Okay, the photos were taken early.

The environment and transportation are pretty good. It's okay for a simple stay, just average.

While the facilities are new, there's considerable room for improvement in overall service. Here are a few points for consideration: 1. Before arrival, I received a call asking if I'd be okay changing from a king-bed room to two twin beds, which I agreed to. However, upon checking in, I found the room's window to be unusually small and the room quite dark. When I raised this with the front desk, they claimed I had already confirmed the change. This room clearly didn't match the photos, especially since I had specifically booked a higher-priced room. It only makes sense to switch to a two-twin-bed room if it's of a comparable price and quality. Eventually, they moved me to a quad room with a large window. 2. During check-in, when confirming payment, I was told my credit card had only been pre-authorized and not actually charged yet. However, the Trip.com app clearly showed that payment had already been made. This created a bad impression. If I had allowed the front desk to swipe my card again, I would have been double-charged. There seems to be a significant loophole in their payment management system, which could easily lead to disputes later on and should be addressed immediately. 3. In the bathroom, the shower stall only has a quarter-glass panel separating it from the sink area. After showering, the floor around the sink was completely soaked. A full glass sliding door or a shower curtain is definitely needed to prevent water from splashing all over the bathroom floor during a shower. 4. I needed a late check-out because my event didn't finish until noon, and I was aware of the 200/hour charge. I informed the front desk that morning, but upon returning, I found my key card had been deactivated, and I couldn't access my room. There's clearly a communication breakdown among the internal staff. 5. Upon check-in, breakfast was an additional 100 per person. However, when I went for breakfast, no one asked for my room number, which made me wonder if non-paying guests could also dine there. Including breakfast in the room rate might prevent such misunderstandings, or they should strictly enforce payment confirmation before allowing guests to eat.

Excellent location and comfortable room!