Hampton by Hilton Taiyuan Wuyi Square

I've stayed at Hampton by Hilton in several cities, but this one falls short in both facilities and service: Starting with the facilities: The guest rooms start on the 17th floor, while floors 2 to 16 seem to be used for other purposes. Although the elevators don't stop there, it takes time to ride up to the 17th floor. With only 2 elevators available, the wait times are quite long. During my 2-day stay, the coffee machine at breakfast was broken the entire time. On the second day, I was told it had been fixed, but for some reason, after a few cups it broke down again. A coffee machine is an absolute must-have for breakfast, so this is really unacceptable. Now for the service: Since the coffee machine was broken, what was the backup plan? On the first day, the breakfast staff member offered a very sincere apology, which I could understand. However, what I couldn't quite grasp was that the alternative solution offered was to tell me there was coffee in my room and suggest I go back and brew it myself. The second day was slightly better—just as I was finishing up, I was given a drip coffee bag. But none of these really feel like the kind of contingency plan a brand like Hampton by Hilton should have in place. And, when I realized I ran out of makeup remover wipes on the second day, the front desk was very generous and gave me several. However, when I opened them, they were completely dried out, which left me speechless. Of course, these are just complimentary amenities, so it wouldn't even matter if they weren't provided in the first place.

As always, the Hilton team delivered high quality service. The front desk staff even upgraded my room! The environment was clean, quiet at night, and the bedding was comfortable. Both hygiene and showering facilities were very convenient! The location is excellent; it only cost 10 yuan by taxi to places like Shanxi Museum and Liuxiang. The breakfast was also very rich, and they even had the sweet and sour meatballs I missed last night! The Hilton team is always my top choice for business trips and vacations.

Driving back to Taiyuan, I once again chose to stay at the Hampton by Hilton Taiyuan Wuyi Square without hesitation! I chose this place not just for its convenient location, but also for its thoughtful, meticulous, and satisfying service~ As soon as my car entered the square, the security guard warmly greeted me. He patiently directed me to a parking spot and reminded me to take all my luggage. Stepping into the hotel entrance, I heard a greeting from afar, which turned out to be from the front desk lady! While checking in, I asked if an upgrade was possible. The lady seriously checked the system and gave me a satisfactory answer. Thank you~ The room was spacious and tidy, and the details made it even more welcoming! The hotel offers a relatively rich breakfast: fruits 🍉, double-skin milk, coffee, oat noodles... I especially loved the yogurt bowl; it was delicious 😋 and healthy 😄. After eating four bowls, I was too embarrassed to get more. I suggest they replenish it promptly~ The waitress in the restaurant politely greeted me and gently offered reminders 👍 After 'recharging,' I headed to the scenic area, ready to enjoy another wonderful day!

Perhaps it was the off-peak season, but the front desk was incredibly helpful and upgraded our room. A big thank you to the lady at the front desk! The room was very spacious, and the breakfast selection was extensive. The location is convenient; it's about a 15-minute taxi ride to Liuxiang Bell Tower Street, and there are a dozen parking spots right outside. Overall, it was a good stay.

First off, the hotel's location is excellent, right next to Wuyi Square. You can easily walk to Shanxi Hotel, Bingzhou Hotel, and Liuxiang. Secondly, the rooms are spacious, and the linens are clean and hygienic. One day, I returned to the hotel and happened to see the cleaning staff at work, and it was clear their procedures are very well-organized. Thirdly, the breakfast restaurant on the 26th floor offers expansive views and a rich variety of distinctive dishes. Finally, the service is outstanding, from the front desk to housekeeping to the restaurant staff, they all genuinely strive to meet guests' needs.

This was my second time bringing my daughter to Shanxi, and passing through Taiyuan, I didn't hesitate to choose Hampton. I trust the Hampton brand's quality. When checking in, they even upgraded our room for free! The location is excellent, and you can enjoy beautiful night views. Breakfast was incredibly rich with a wide variety of choices. Next time I'm in Taiyuan, I'll definitely stay here again.

The hotel's location is excellent, very close to major attractions like Wuyi Square, Shanxi Hotel, and Chunyang Palace. There are also many great food options nearby. The staff are all very friendly; the front desk even helped us upgrade our room. The night view was beautiful. The bed was very comfortable and the room was quiet, so I slept really well all 3 nights. It's not far to get to Taiyuan Station and Taiyuan South Station by taxi, and other main attractions are also easily accessible. Although the breakfast selection isn't super extensive (not many pastry options), the food tastes good, and the wontons are handmade. This will definitely be my first choice next time I visit Taiyuan!

The environment is elegant, the restaurant service is very attentive, and there's a wide variety of breakfast options to choose from. Every dish is exquisite and delicious, highly recommended!