1. For two nights booked on Ctrip, a deposit of 1500 was collected. (The total room rate for two days is less than 800) I don't understand. 2. As the high-speed rail was late on the day of check-in, it was almost twelve o'clock in the hotel. The front desk gave two room cards to check in. After arriving in the room, both cards were invalid. So I dialed the reception desk from the elevator entrance, and waited. At one minute, a male staff member came and tried my two cards and they did not recognize them. Then he said that he would use his work card to open it for us, and then change the card tomorrow morning. After the door opened, I did not agree to change the card the next day, so I called the front desk and asked for a replacement card. The front desk clerk told me that I would arrange someone to send it to my room immediately. A few minutes later, a young male waiter came, knocked on the door and opened the door and provided a new card. By the way, I tried the two previously unrecognized cards again, and they were all usable again. The waiter said to me impatiently, isn't it all right? I will call him back and ask the male waiter who came first. 3. For breakfast on July 1st, the floor of the restaurant is sticky and sticky to the soles. 4. When I went to the swimming pool to swim, I couldn't see the service staff yelling several times. A service staff came out from the corner, nor did I see where the bath towels and other supplies were placed. No one reminded where the bath towels are. After swimming and taking a bath, the child can only wipe it off with a swimsuit. 5. Check out and check out. I handed in my room card at the reception desk, and the reception staff told me that it was OK. Just leave. I asked her if I had a charge for in-hotel dining expenses? She clicked on the computer and checked it and told me that there were two unpaid bills, one was my confirmed lunch meal, and one breakfast meal for two. I booked the room from July 1st to the 2nd with breakfast included, so why charge me up? If I follow the receptionist's instructions, will it cost me more?
Original TextTranslation provided by Google