Kempinski Hotel Taiyuan

Given free upgrade to executive room. Staffs are helpful. Nice and good breakfast.

Nice hotel, which was spotlessly clean, with good facilities.Good choice for breakfast. In general, the staff were helpful and efficient. The Hotel is about 5 minutes walk from the restaurants and bars.

The duty manager Mr.Linus super helpful as we initially paid for 5 nights but due to change of travel plan, Mr Li and his team were super helpful and let us refund 3 nights out of the 5 nights we have paid for without any additional charges. Will definitely visit again !

We were upgraded to an executive room, which is magnificent. However when we arrived, the door man just greeted us but not taking care of our luggages. We found that the room amenities are inadequate. There was only one small tube of liquid soap, shampoo and conditioner. These certainly are not enough for 2 persons.  The first night was excellent, the bed was turned down and the airconditioner worked perfectly.  The second night was awful. The airconditioner was turned off because the outside temperature was around 14°, but our room was hot. Upon complaining a fan was delivered but it was useless! A sleepless night and the bed wasn’t turned down either.  We won’t make a fuss if it’s not a Kempinski Hotel!

In the past when I go to Taiyuan I always stayed at Pullmans next to FuLi Xinhualing area. I decided to give this hotel a try due to its location and convenience. Location is very convenient, calling a cab is easy, Starbucks next door, shopping centers all round with food courts, Walmart is 10 minutes walk away. Hotel got a pool and gym, I used it and it is not bad at all. They kept the pool and the gym pretty clean. The rooms are also kept clean. Be mindful that the rooms are not design for privacy. If you are staying with another person in the room the bathroom + shower has clear glasses, they have a see through shades covering the glasses but you can still see everything inside. The rooms seems to be smoke free but the hall ways are always filled with smoke smell. They really do not enforce no indoor smoking rule here. It is a hit and miss on the non-smoking room. I see some guest smoking in their rooms with door open. At last the service. The front desk staff seems very cordial and nice. However on the day we are checking out they informed us that one of the towels we used has dye on it which they can not wash out, that came out to a whopping 100 yuan to replace the towel. Really? 100 yuan, I can get a dozen white towels in Walmart. Also, the claim they couldn't clean it was shown to me on a front desk staff's personal phone. Have you ever heard of bleach before? Seriously, you can not get a white towel cleaned? Is this hotel in the hospitality business or linen retail business? Since I was in a hurry to catch a train I didn't want to argue over something as petty as 100 yuan. I paid the fees and left. Next time I am in Taiyuan again I probably will go back to Pullman hotel. Smoke smell is not a problem and they never give me a hard time on something as petty as a towel.

The room cleaning service was excellent My room had a large window, so I thought it would be cold, but it wasn't cold because of the warm heating in the hotel Also, I really liked the blackout curtain, which covers the light well in the morning👍🏻 The hotel front desk staff had a good attitude! They also had excellent basic service, such as lifting up your luggage! If there is only one thing that is regrettable, no one can speak English. The difficulty of communicating was too much. It would be better if even the front desk staff could speak English😊 Everything else was good! I want to visit again next time🩷