This was my first time visiting Taizhou, and I specifically chose this brand of hotel after careful consideration. However, the entire service experience was inexplicably offensive, which I found truly unacceptable.
On the night of check-in, I simply asked if they had milk. The female staff at the front desk first reacted with very surprised expressions. After repeatedly confirming that they could provide it, as I walked towards the elevator, I could still clearly hear them huddled together, laughing loudly. I really couldn't understand what was so funny about my question. Other guests checking in at the same time received free room upgrades, and while I was only staying for one night and didn't mind much, this preferential treatment was enough to leave a bad impression.
Even more outrageous was checking out. I remembered seeing reviews that mentioned the hotel provides complimentary souvenirs, so I asked about it. It was the same female staff member at the front desk, who first repeated, "Souvenirs?" with a questioning tone, then paused for a full 20 seconds before coldly spitting out two words: "No." When I asked why it took so long to answer, I only received a blunt, "Your room doesn't qualify."
As a first-time guest, I didn't experience any of the service standards expected of this brand throughout my stay. All I felt was perfunctoriness and disrespect. I hope the hotel seriously addresses the service attitude of its front desk staff! P.S. One of the young male staff members in the evening was quite good. I hope other travelers don't encounter the same situation as me; travel should be a pleasant experience.
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