Seminole Hard Rock Hotel and Casino Tampa

Other than the front desk/reception staff, we found the hotel staff exceptionally friendly and professional. We arrived for checkin a few minutes after 4pm. We were told our room was not yet available, and that they didn't have an estimated time of when it would be ready. We explained that we had an event that we needed to attend at 5pm, and that we needed to get ready. The receptionist responded that there was nothing that she could do about it. She didn't express any remorse or apologize for the inconvenience. We found this surprising. We were told we would receive a text when our room was ready. She stated that, once we received a text from the hotel, we needed to get back into the line that we had waited in already to check in the first time. We did not receive a text. At 4:45pm, after standing next to the receptionist desk for thirty minutes, I got back into the line and asked again about a room. We were then told that our room was then ready. We were late for our event.

Clean room. The view was of the building though. The front desk was supposed to contact us when our room was ready but did not. The male bartender at the center bar did not provide good service & looked like he didn't want to be there.

Check in was great, pool service was terrible, the rooms were nice but not nice enough for what I paid. I’m actually disappointed , this was a special getaway, and it was not amazing.. I was expecting live music, dancing, there was none. The coffee pastry shop five stars

Hard Rock Hotel Tampa exceeded my expectations. It’s a perfect destination for a weekend getaway, enjoying a concert, or simply a fun and relaxing stay. I look forward to returning and would highly recommend it to anyone visiting the Tampa area.

We booked to rooms paid over $1000 for the rooms. They put us in the old side of the hotel. We had no views. The rooms were so bad that the hotel put block screens on all the windows. We were looking at all the hotel fans, ac units & building equipment . We reported our unhappiness to management and they did nothing to help us. We could have stayed at home and have a better view. This was our vacation and we felt like they took advantage of us.

For the most part, the front desk staff especially and other staff interacted with were somewhat unfriendly, not well trained, and really didn't care about anyone who may have an issue or complaint. They seemed to be put out, particularly a male weekend night supervisor, who in our mind, was combative and terribly lacked customer service skills. Much of the front desk staff that we encountered came across that way...which is also concerning.

The staff was probably the most friendly hotel staff I've ever encountered

It was a wonderful stay. Other than the 1 hour delay in having our room ready, it was very nice

Don't expect to get into your (very expensive) room on time!