The stay was extremely poor, completely unacceptable for a JW Marriott. First, the room's cleanliness was appalling; the sheets had obvious stains, and the carpet was covered in hair and dust, making it very unpleasant to enter. The so-called "deluxe water view room" offered only a mediocre view.
The environment was even worse. The lobby was noisy, and at night, I could hear noise from the hallway from my room; the soundproofing was terrible, making it impossible to get a proper rest. The facilities were also very outdated; the bathroom drainage was poor, water pooled at my feet in the shower, and the air conditioner was so loud it sounded like an engine, making it impossible to find any peace and quiet.
The service was even more disappointing. The front desk staff were indifferent, completely lacking in politeness and professionalism, and barely responsive to my questions. I called to request extra towels, and it took almost an hour for them to arrive. The breakfast selection was limited, the taste was mediocre, and the restaurant staff were disorganized and chaotic.
Overall, the experience was completely unworthy of the so-called luxury hotel price; it felt worse than a regular budget hotel. I will absolutely never come back, and I would not recommend it to anyone.
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