Crowne Plaza RESORT GUAM by IHG

Our stay at Crowne Plaza Guam was a fantastic experience overall. The hotel's location is superb, right by Tumon Bay, making it incredibly convenient for swimming and snorkeling. Dining and shopping options are also easily accessible nearby. The hotel's own pool area is beautiful and really gives off a resort vibe; watching the sunset from the pool or beach in the evening was incredibly relaxing. I highly recommend the hotel's buffet, which offers a 25% discount for guests. With the discount, it's excellent value for money and features a wide variety of dishes. It's also very accommodating for those traveling by car, with free and ample parking, making entry and exit easy without having to worry about additional parking fees. The rooms and public areas are well-maintained, and the staff are quite friendly and enthusiastic. Considering its prime location, lovely pool, dining options, and convenient parking, it's an ideal choice for first-time visitors to Guam or those planning a Tumon Bay getaway. I would definitely consider staying here again on my next trip to Guam.

Facing the sea, the location is excellent. The meals are nutritious and the kids had a lot of fun. They were really excited about the water play facilities. The room is very spacious, but be careful when showering as the bathtub is a bit high. This is my second time staying here.

The exterior isn't particularly striking, but the facilities and amenities are truly excellent. The hotel's snorkeling is incredibly enjoyable and safe, with very shallow water. Both the main pool and the kids' pool are a lot of fun.

The hotel's design is modern and stylish, and the bar, restaurant, and lobby all offer direct ocean views. The lobby provides complimentary iced water, available for guests to enjoy at any time. This was my first visit to Guam, and I really enjoyed the hotel's relaxed atmosphere. The front desk staff are from various countries and speak English, Japanese, Korean, and Chinese, and they were all very enthusiastic and helpful whenever we needed assistance. Choosing an ocean-facing room for this stay was a great experience.

The hotel is right on the beach, which is a fantastic location. The hotel buffet was also great value. The front desk staff were very friendly and welcoming, overall a very good experience.

Hardware Facilities: The room was indeed newly renovated, but it was very small, especially the bathroom, which was extremely tiny. The shower, toilet, and sink were all crammed together, making it impossible for two people to move around simultaneously. The shower was inside the bathtub, and getting in and out of the tub was very slippery. The sea-view balcony was also very narrow, barely fitting a person. The air conditioning dripped water when set to a lower temperature. The bath towels were dirty and stiff. The pool was small, the beach was narrow, and there was nothing interesting to see while snorkeling in the sea in front of the hotel; it was quite barren. The price was not much different from the Hyatt next door, but the Hyatt's rooms are much larger, and their toilet, shower, and bathtub are all separate. Service: The customer service was terrible. Even with a platinum card, after booking a sea-view room, there was no upgrade. The customer service representative claimed that upgrades to sea-view rooms are only given if you book a standard room, implying that if you pay for a sea-view room, you don't deserve any upgrades. In short, I would not recommend this hotel to anyone.

Reportedly one of the newest hotels on the island, and indeed, the decor and ambiance felt fresh and clean. The king-size bed was very comfortable, and the view from the balcony was unbeatable. However, the location isn't the most convenient. Unlike places I've stayed before where you could step out and find food and shopping immediately, this hotel requires a car. But that's perfectly fine; Guam isn't that big, so driving anywhere is easy.

I chose this hotel specifically for its balcony and ocean view, and the breathtaking scenery truly met my expectations. The room wasn't huge, but it wasn't cramped either – just the right size. It was clean and well-stocked with amenities; the slippers were a particularly nice touch. I was also impressed that the towels were changed daily! Having laundry facilities available was a lifesaver. While a bit pricey, the location was excellent. K-Mart was within walking distance if you didn't mind a bit of a stroll, and my desired Cafe Gudcha was also nearby. I did a fair bit of walking, but it meant I could enjoy everything without relying on buses. I also stumbled upon Crab Daddy nearby, and the food there was surprisingly delicious – highly recommended! Despite it being the rainy season, we were fortunate with the weather and had a fantastic vacation!

The cleanliness was excellent. My kids loved the club experience with all the juice they could drink, and my wife really enjoyed the afternoon tea. There were so many activities for children, like s'mores and popsicles, which they adored. The little details in the service were also great, and overall, it was just incredibly comfortable. Thank you! Both breakfast and dinner were delicious.