Sheraton Laguna Guam Resort Reviews

Best for a quiet, scenic getaway with beautiful ocean views and spacious rooms. We appreciate the friendly staff, relaxing pools (including an infinity pool), and on-site dining options. Rooms are okay, because there is some minor cleanliness issues and some parts of the hotel feel a bit outdated. Overall, it’s a great spot for couples and families looking for a relaxing stay slightly away from Guam’s main tourist areas.

Kind and friendly staff, good experience overall except some exterior areas that look kind of abandoned…

I booked ocean view but they served us partial ocean and parking view. I so disappointed and I requested to change another room but they said no more room available to change even though it seemed to me that so many rooms are vacancy. There was bad odor on the shower curtain and so a lot of dust. It was very senaitive sound from next room though the connected door. There was no privacy at all. In the midnight, alarm sound rang and some Chinese announcement from speakers. We were really scared and panic for a while. I didn't even have any picture to upload from the hotel. I am sorry but I won't to visit there again. Thank you!

stay was amazing! i would recommend to anyone visiting Guam.

We stayed a night in a renovated standard room, then upgraded to a Laguna suite which is the same as 2018. We enjoyed both rooms but prefer the renovated start room. As for management and staff, they were excellent from the front desk, the Point and all the restaurant outlet staff. Manny, Alex, April, Jasmine, and Briana keep up the great service.

Overall, the place gives a rustic feel especially the room. It makes one feel that it needs some kind of renovation.

It's a bit inconvenient because it's far from the main Tumon area, but it's good because there are no buildings blocking the view. The hotel feels old and the water pressure in the shower is weak. The staff are all very friendly.

The hotel's infinity pool is very good, and there is basically no one who rents it! If you rent a car, it is also very convenient. It is a 10-minute drive from the city center. The hotel is a bit old, but the hot water for bathing is very hot, thumbs up 👍

The room is very clean and the air conditioning is strong

The location is a bit far, but it is a very quiet and nice hotel. All rooms have an ocean view, and it is better to rest and play quietly than the famous hotels in Tumon. The facilities are a bit old, but it is a great hotel for the price. The food and cocktails at the pool bar are cheap, delicious, and good. Above all, the staff was friendly and the pool was clean.

The facilities are old, the water pressure of the bathroom shower head is too low and the water flow is very weak.

Stayed here for the second time. The location is a bit remote, but it is very convenient to drive in. It is cost-effective. The parking lot is large. The infinity pool is a highlight for watching the sunset.

If you are going on vacation, don't choose this hotel. The front desk staff is still very enthusiastic, but the hotel facilities are indeed very old. The most unbearable thing is that there is a strong musty smell when you open the room, and we had to sleep with the door to the balcony open all night. But even so, the musty smell did not subside. The sink in the bathroom was also broken, and the staff was asked to repair it. We booked this hotel temporarily because the flight was cancelled and stayed for one night, but if you come here specifically for vacation, don't choose it.

Is this a 5-star hotel? The quality is questionable. The Rihga Royal in Japan is very good, but if you stay here with that feeling, you will be disappointed. The pool is very beautiful, but the rooms are of average size (similar in size and cleanliness to a 2-star hotel). Perhaps due to a shortage of staff after the end of COVID, the toilets are broken in places, the rooms have not been cleaned, and when you ask for cleaning, it is very sloppy. I booked it thinking it was a good hotel, so I was disappointed.