Century Pines Resort Cameron Highlands

I booked two rooms for my family, but the stay was a nightmare. Throughout the night, my kids and I felt intense itching and couldn’t sleep properly. When we checked the bedsheets, we found visible blood stains. The next morning, we discovered even more blood stains on the pillows and found dead bed bugs. This is a serious hygiene issue and completely unacceptable for any hotel. No guest should have to go through something like this, especially with children. We felt uncomfortable, disgusted, and very disappointed. Cleanliness is the most basic expectation when staying at a hotel. I would not recommend this place to families or anyone who values cleanliness and safety.

The hotel located in Tanah Rata can be accessed from the crossroad near the police station. While it is quite convenient location, certain time of the day the traffic flow is blocked from certain directions which makes access difficult. The room is relatively clean. Extra bed was provided as we had 3 adults sharing 1 room. The extra bed was not so comfortable and i would recommend max 2 person a room. The breakfast buffet is simple Malaysian affair. Nothing fancy. The hotel has ample parking space.

Pros: The hotel is located in the center of Tanah Rata. The breakfast was good, with plenty of options to choose from . Cons: Unfortunately there is a clock in front of the hotel which makes a lot of noise between 6am and 12pm. It also broadcasts the prayers as there is a mosque nearby. Unfortunately keeping the windows closed does not help with the noise. The entire hotel looks fancy but when you get closer to look at things you notice it's very old and poorly maintained. The bathroom was clean, but it was mouldy, dusty, with stains, all the towels had stains on them or a yellow tint. And even after the house cleaning, the second set of towels was also dirty. The furniture in the room was old, the dust on the back of the tv was never cleaned probably, same as on the air vents, the lamp had stains on it, the chair had a stain and a hole, the sofa chair had a big hole inside it. The shower head looked dirty so we ended up using only the bathtub. BTW you are not allowed to take a bath in the bathtub ..... And the fridge looked like something recovered from a scrapyard or a dumpster. Overall, for the price paid, this hotel felt as a total scam. The photos clearly do not reflect the reality. And the morning prayer waking us up at 6am daily while in our holiday was clearly a big no. That area where the hotel is located seemed the only are in town where one could hear the prayers. As for the hotel amenities, after seeing how dirty the room was, we did not bother using them.

Enjoyed my stay here. Very close to bus terminal and other amenities

Best place to stay. Clean and good staff, strategic place,n good breakfast menu here💝

Very close to the Bus station, easy check-in, nice room, comfortable bed. The view from room is not that good, less amenities, bathroom shower head is not so good. Wash basin water drain is not working properly, toilet seat is not cleaned well there were orange colored marks. It is very difficult to sleep since we could hear the sound of people walking. Morning reception staffs are not very helpful, specially lady staff, when i tried to clear some information, she the answer was very rude and judgmental, i could not get clear information. Later on the other boy from reception helped me. I would not recommend this resort. Since the price is not worth the stay and services.