Hotel Villa Esperia

The hotel is located centrally near everything. Cable cars to Taormina was about 100 steps away. The beaches are right in front and they have a relationship with another beach for 16Euros per person which includes chair and umbrella and round trip transport to and from hotel. The hotel is ran by a wonderful family. Claudia and Lauren are always there to help make plans for your day and the staff are all hardworking, wonderful, courteous, respectful and friendly. You feel like you are home away from home. Mario their father, also own a pizzeria directly across the street. I will definitely return again with my husband, friends, and my kids. The pool is absolutely breathtaking with the view and extremely clean. Thanks again, and hope to see tou all real soon.

We had a great experience at this hotel. The location was perfect for us. But what sets this property apart is the friendly and engaging service offered by the family owners. No request was too big or too small and they took wonderful care of us!

Unfortunately, I was very disappointed with my stay at Hotel Villa Esperia, mainly because of the attitude of the reception staff. In particular, Claudia at reception was extremely rude and unwelcoming throughout our stay. From the moment we arrived, we felt unwelcome. We had hired a car and briefly stopped outside the hotel with our luggage. Instead of simply explaining politely that we were not allowed to stop there, Claudia shouted at us. We had only just arrived and were trying to understand where we could park, so there was absolutely no need to speak to guests in that manner. Unfortunately, this wasn’t an isolated incident. Whenever we approached reception, Claudia often appeared irritated and made even very simple requests feel like an inconvenience. I asked if I could borrow some cutlery for my room and was refused. I asked for proper glasses and was refused. I even asked to borrow a bottle opener for literally five minutes, offering to open the bottle in front of reception and return it immediately, simply so I could enjoy a glass of wine during my 40th birthday holiday. Again, I was made to feel as though I was asking for something completely unreasonable. I understand that hotels have rules and that certain requests may not always be possible. My issue wasn’t simply being told “no” — it was the unnecessarily rude and unfriendly way we were treated. Hospitality is about how you speak to and treat your guests. For a four-star hotel, I expected a completely different level of customer service. Guests should feel welcomed and comfortable asking for basic assistance, not feel like they are bothering the staff every time they approach reception. Taormina itself was absolutely beautiful and I had a wonderful 40th birthday trip, but unfortunately Claudia’s attitude and the overall lack of warmth from reception significantly affected our experience at the hotel. I would not stay at Villa Esperia again and, based on the service we received, I cannot recommend it.

cannot fault the hotel, it is in an excelent location close to the cable car for getting up and down to the town of taormina. our room was fantastic with a balcony to sit out on. good sized pool too keep us cool as we visited in july/august when it was hot hot hot😅. the staff in the hotel are fantastic made us feel so welcome, done everything they could to help us get things booked and nothing was to big of an ask for them they were more than willing to help and go above and beyond to make sure we had a fantastic stay with them and an amazing holiday. we done a cooking class in the hotel which was fantastic and afterwards the staff were calling us chef and making us feel so welcomed and relaxed. the girl that was on the desk was especialy helpful, we asked her what was to see and do in the area and she gave us a list of places to go and things to try all of which made our holiday even more enjoyable. would highly recomend staying here and would very much like to come back.

Perfect location near beach and cable car to Taormina. Staff friendly and helpful. Hotel is spotlessly clean. Good size room and cleaned daily. Pool has plenty of room and a lovely view. Would recommend.

I stayed at Villa Esperia for a few days with a group. Taormina is absolutely stunning – truly a magical place. The hotel is located near the beach area, and you can reach the center of Taormina by bus, cable car, or taxi. Unfortunately, the hotel itself did not meet expectations. The room was very basic – there was no electric kettle, no tea or coffee, and not even proper shampoo or body lotion. No bathrobe or slippers either, which are usually standard in a 4-star hotel. But the worst part was the attitude of the staff. I politely asked for a ceramic cup in the dining area, and suddenly a receptionist stormed in and practically forced me out, saying, “You are only entitled to a plastic cup.” I was left feeling insulted and shaken. It was a clear sign of disrespect toward a guest. And honestly – in what century is plastic still being used in a supposed 4-star hotel, even just for water? The next day I expressed my concern (translated), but no one apologized or acknowledged it in any way. Sadly, despite the beauty of Taormina, I will not choose this hotel again.

Just got back from a 7 day trip to Mazzaro, wow its so beautiful! Experia Hotel, is a family run hotel, we had top floor to ourselves, huge terrace! Very traditional Sicillian style, if you like ultra modern it's not for you! Which we normally do but we went with, when in Sicilia! Breakfast very good! Beach very close, down steps opposite hotel, very steep! Beds are 50 euros to hire, 2 mins from cable cars 10 euros each. We went to Savoca where they filmed the godfather on the bus 10.30 and 5.00 bus back, great day! 15 euros for 3, We also got the bus to Giardini/Taomina train station 6euros and jumped on a train to Catania 30 euros, great day out for shopping and exploring! All in all a lovely wonderful little gem! Great hotel, would recommend, absolutely stunning views!