Hotel Uzbekistan

The location is great and of course very easy to find. The building itself is iconic, and while the furniture is quite old, the overall stay was still comfortable and the bed was soft. Breakfast had a good variety and tasted nice as well. One thing to note is that the air conditioner is built into the desk under the TV, which can be a bit confusing if you don’t know where it is or how to adjust it 😂 I arrived around midnight, and the check-in queue took quite a while because there was an issue with the guest before me. The receptionist was not very efficient in handling the situation, which was a bit frustrating since I was already tired. However, my own check-in process was very quick once it was my turn. Overall, I would still recommend this hotel if you want the experience of staying in a classic Soviet-style hotel.

Hotel is old. The rooms are inconsistent. Bigger rooms are better. Solo rooms are bad. Aircon might not be great in some rooms and heating so please be mindful when booking in hot or cold months The WiFi can be poor in the corner rooms. To the point it doesn’t work. The location is great. Has money exchange and a store right at the hotel. The metro is like 100m from there. Has lots of toiletries but no toothbrushes I think. If your bathroom stinks just put a towel over the drainage holes and the smell should be contained Some of the workers were awesome like this one girl who had colored hair at reception. The bell boy and the cleaning staff were amazing people. A lot of the reception staff is not trained well. Managers are not there a lot of the time.

This was our WORST stay in Uzbekistan. I DO NOT RECOMMEND anyone to stay in this hotel. The hotel facilities are worn-out and dilapidated, and the staff are incredibly unprofessional. **Hotel Environment and Facilities** 1. NO hot bathing water. 2. The room has NO air-con, you definitely could not live here in hot summer or winter. 3. You could therefore only open the window for ventilation and fresh air, to be be awakened by very loud street racing and car engine noises multiple times during midnight and in the morning. 4. Got mosquito and insect bites in the room. 5. The window curtains are thin allowing light-transmission, the sun ray would stream into your room in early morning. 6. Water coming out from the showering head was yellowish brown. 7. The towels provided were all old and already turned yellow. 8. The G/F lobby, lift lobby, staircases and corridor are dim and shabby. 9. The peephole's vision was blurry, you could see nothing in the corridor from it. 10. Limited breakfast choices. **Staff's Unprofessionalism and Problematic Attitude** A) We checked in at around midnight, yet a cleaning staff holding a bucket came into our room right after we entered, she either went to the wrong room or the cleaning of our room had not been completed yet, either way unprofessional. B) At approximately 11:20 pm on the second night of our stay, a male staff knocked on our door and entered our room without our consent or response (the peephole was non-functional so we were unable to identify the visitor before the door was opened). He then asked for our names without offering any reason. After he left, we went down to the ground-floor reception to seek an explanation. It was only then that he, in a frivolous attitude, claimed there was no check-in record for our room so he came to check. Although he confirmed there was a payment record, but nonetheless asked us to bring our passports downstairs for him to verify. As he did not request for our identification document, his initial in‑room “check” was definitely ineffective. Notably, we had received our room key card and number from the front desk upon arrival, and the card worked without issue for both days. The problem clearly stemmed from the hotel’s failure to maintain proper check-in records. Conducting such an intrusive and futile check late at night was entirely unnecessary, and requiring us to retrieve our passports and return to the lobby further compounded the inconvenience. This behavior was highly unprofessional and constituted a serious breach and infringement of guest privacy, leaving us to repeatedly bear the consequences of the hotel staff’s own negligence. C) We did not display the "do not disturb" sign board, but no one came to tidy our room or replace the replenishables. After incident B, we figured that all three incidents might be stemmed from the same reason, i.e. the reception staff's failure to properly record our check-in. While they should have realised there was a problem when the first staff came on the first night, it took them 24 hours to initiate the handling of the matter, yet in such an ineffective, intrusive and inappropriate way. Our experience is solid proof that the staff are incapable with terrible attitude and no problem-solving skills, and the hotel's system, including record keeping and staff training, is definitely ineffective.

Hotel Uzbekistan offers a quintessential Soviet-style experience that is functional but undeniably basic. The rooms notably lack wifi access, which is a significant drawback for most modern travelers. It delivers exactly the dated atmosphere and service level one would expect from such a storied establishment.

The building is very cool to see from the outside, but the rooms when staying there are very old. The beds are very uncomfortable and the sheets are ancient. There’s no air conditioning and only had hot water one of the days I was there. I wouldn’t recommend staying, but come check it out from the outside.