Premier Inn Taunton East

Our room was so hot, we had 2 desk fans and a tower fan aimed at the beds and it made no difference. The fire alarms are supposed to bed tested at 12pm on a Friday. I took my little granddaughter out for her nap so the alarm would disturb or scare her. I got back to my room at 1pm. The alarm went off at 13:35 and again a minute later. The scared my 3 year old granddaughter to the point the she was scared of the room and had to sleep in bed with me. My husband had to sleep in the small single bed. I wouldn’t stay here again.

Worst premier inn. The rooms were moudly, stinky, so tired and there was dust and bugs everywhere. We witnessed a guest fixing his own tap with a screwdriver provided by the receptionist due to there being no staff available. The room was disgusting. We emailed premier inn to complaint and all we were given was an apology and no further action. Appalled by the hotel standards. Do not stay there!

Booked this hotel approx 4 months in advance, price was very good - £63 - (cheaper than your average night) so I opted for the flexible rate booking and breakfast included which I don't normally do - £73.99 paid in total. Stayed at the hotel for 1 night as was briefly visiting the area. The hotel itself is easy enough to reach. It's not far from the centre of Taunton and just off the A358 so is easy to get back on the main roads out of the area. Large car park with plenty of space and was able to park out the front of the hotel the whole time. The woman who was on reception the evening I checked in didn't seem very interested - I paid what was due, got given my keycard and that was it. No information about how to find my room, if I'd registered my car's number plate (I had already done so as there was a panel right at the entrance) or what time breakfast was being served - The usual sort of procedure that a hotel receptionist would follow. I don't expect staff to be enthusiastic and full of energy; we're all human at the end of the day, but that kind of service just felt a bit off I found my room - the second to last at the end of a corridor - which happened to have families staying in the rooms besides me. The family in the room where the headboard of my bed were quiet for the most part. The other family had young children who made a lot of noise in the corridor. Whilst unpacking, a woman (presumably mother) was trying to gain entry to my room, forgetting her room was the next one along, and then not long after that a child (presumably a young daughter) kept knocking, yelling and trying to push my door, thinking that someone she knew was staying there. The room itself was fine, though there wasn't any air conditioning (there was a sign at reception stating this), so I had to leave the window open to try and ventilate the room. However upon showering I found that the bottle of shampoo/hand wash attached to the wall of the shower was completely empty, so I had to make do with using the hand wash instead and later asked for the shampoo to be replaced. Only thing about the location is that you could hear traffic on the road outside, so when there was road rage I could hear cars beeping. Dinner was very nice at the Beefeater next door, the staff were friendly; especially one particular lady who I believe was working front of house. I didn't have a dinner reservation, but there were some tables free. However, the toilets could do with some maintenance. From memory I believe the radiator was in a bit of a state, and the bathroom itself could have done with some air freshener. Went to breakfast early the following day so I could eat before it got too busy with families. The staff at the Beefeater were friendly and attentive again. The food was nice, albeit the hot food for the full English was lukewarm and I found a hair in my serving of mushrooms. Also I understand there was a shortage of orange juice in the restaurant so I believe they had an o