Tbilisi Philharmonic by Mercure Hotel Guest Reviews
4.6/5
Great
33 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.4
Cleanliness4.8
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All reviews(33)
Positive reviews(33)
Reviews with photos/video(6)
Awesome stay(16)
Clean and tidy(11)
Great location(10)
Awesome rooms(9)
Friendly owner(6)
Guest User
Standard Room with Double Bed
Stayed in thg 6, 2024
Solo travellers
2 review
4.5/5
Great
Posted on 14 thg 6, 2024
Really outstanding value for money as this hotel is close to Rustaveli with a number of buses going to and from Freedom square as well as the old town. It’s also convenient for Avlobari where many day trips departs from. The rooms are excellent ! Clean, spacious and well appointed. There are a lot of flights arriving into Tbilisi in the early mornings, do note that you can enter a 00:00-06:00 check in option so that you can have a snooze as soon as you get in from the airport.
Ii can’t really complain about this property, central, convenient and lots of shops close by. This is not down in the old town so the price is a bonus for what it is.
Response from Property: Dear valued guest,Thank you so much for your wonderful review! We are thrilled to hear that you found our hotel to be outstanding value for money and that our location near Rustaveli and convenient access to transportation options suited your needs perfectly. It's great to know that you enjoyed our excellent rooms, finding them clean, spacious, and well-appointed.Thank you once again for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back on your next visit to Tbilisi!Warm regards,Magda GelashviliAssistant Front Office Manager
Diana
Standard Room with Double Bed
Stayed in thg 4, 2024
Couples
11 review
5.0/5
Outstanding
Posted on 26 thg 4, 2024
Great hotel with amazing breakfast!!! New, clean rooms that 100% match the photos. There is a small gym with everything you need for a workout!
Response from Property: Dear Diana,Thank you for choosing to stay with us and for sharing your wonderful feedback. We are thrilled to hear that you had a great experience at our hotel and enjoyed our amazing breakfast. It's fantastic to know that you found our rooms to be new, clean, and exactly as shown in the photos. Your satisfaction is our priority, and we're glad that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay.Best regards,Mariam IchkitiFront Office Manager
Titan
Standard Room with 2 Single Beds
Stayed in thg 5, 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on 20 thg 5, 2024
Excellent hotel. Nice and quiet room. People friendly. Good location
Response from Property: Dear Titan,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and found the room nice and quiet. Our team takes great pride in providing friendly service and we’re glad to know it made a positive impact on your experience. We look forward to welcoming you back on your next visit!Best regards,Mariam IchkitiFront Office Manager
RokasG
Standard Room with Double Bed
Stayed in thg 1, 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on 12 thg 1, 2024
I strogly recommend his hotel.
Amazing hotel in all criterias as it can be. Very fresh, clean and comfy amenities, spectacular place in a heart of a city, but quiet enough.
Amazing and extra helpful staff. Atention to costumer is maximum. They even remember what I eat or drink and each morning waiting you with that.
I would say that this hotel changed my opinion that hotels are no longer trying for customers. the Philharmonic Tbilisi Hotel perfectly denied that opinion.
I will definetely back to this hotel again.
Response from Property: Dear RokasG,Thank you so much for your glowing recommendation! We're delighted to hear that you had an amazing experience with us. It's fantastic to know that our fresh, clean, and comfy amenities, combined with our central yet quiet location, exceeded your expectations. We take pride in our attentive and helpful staff, and we're thrilled that their efforts made a lasting impression on you. We appreciate your kind words and can't wait to welcome you back to Tbilisi Philharmonic Hotel by Mercure for another wonderful stay!Best regards,Mariam IchkitiFront Office Manager
Guest User
Superior Room with Double Bed
Stayed in thg 1, 2024
Couples
1 review
4.5/5
Great
Posted on 6 thg 1, 2024
Location is good, breakfast really good, clean and made room every day. But reception is not kind ( Ms. Nina) my reservation was superior double bed but first night (522) she gave us single bed superior and asked next day, she said sorry, i can't give you another because empty rooms for her new customers. After that she gave standard room ( 419 ) she else offered to send us another hotel( low price but free transport!! ) She must be more kind and no difference between customers! Mercure hotel should care about her
Response from Property: Dear guest,Thank you for sharing your experience, and we're pleased to hear that you enjoyed our convenient location, delicious breakfast, and the cleanliness of your room. We sincerely apologize for any inconvenience caused by the confusion with your reservation and the challenges you faced with the service. Your feedback is valuable, and we assure you that we will address this matter internally to ensure a more consistent and courteous service. We hope to have the opportunity to welcome you back for a more seamless stay in the future.Best regards,Mariam IchkitiFront Office Manager
Faran and Co. International Translations
Standard Room with 2 Single Beds
Stayed in thg 10, 2023
Business travellers
4 review
5.0/5
Outstanding
Posted on 23 thg 10, 2023
Fantastic hotel! Highly recommended!!!
Great location, newly renovated.
Response from Property: Dear guest, Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience at our hotel and appreciate your recommendation. Our team takes pride in providing a great location and ensuring a newly renovated space for our guests. We look forward to welcoming you back on your next visit.Best regards,Mariam IchkitiFront Office Manager
Guest User
Standard Room with 2 Single Beds
Stayed in thg 11, 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on 13 thg 11, 2023
Perfect service. Fresh and clean hotel.
Response from Property: Dear guest, Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our perfect service and appreciated the fresh and clean atmosphere of our hotel. Your feedback is valuable, and we look forward to hosting you again for another wonderful stay.Warm regards,Mariam IchkitiFront Office Manager
Guest User
Standard Room with Double Bed
Stayed in thg 1, 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 10 thg 1, 2024
Staff and location was great
Response from Property: Dear guest,Thank you for your positive feedback! We're thrilled to hear that you found our staff and location to be great. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience.Best regards,Mariam IchkitiFront Office Manager
Ersin
Standard Room with 2 Single Beds
Stayed in thg 6, 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on 3 thg 7, 2024
good hotel
Response from Property: Dear Ersin,Thank you for your positive review! We're glad to hear you had a good experience at our hotel. We look forward to welcoming you back on your next visit.Best regards,Mariam IchkitiFront Office Manager
Дарья
Standard Room with 2 Single Beds
Stayed in thg 9, 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on 14 thg 9, 2024
The hotel is super. The price matches the quality. Delicious breakfasts, very nice rooms, friendly staff, excellent Wi-Fi.
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Response from Property: Dear Daria,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our delicious breakfasts, comfortable rooms, friendly staff and strong Wi-Fi connection. It's great to know that you found the quality of our hotel to match the price. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay!Warm regards,Mariam IchkitiFront Office Manager
Guest User
Standard Room with Double Bed
Stayed in thg 7, 2024
Solo travellers
3 review
4.7/5
Amazing
Posted on 28 thg 7, 2024
I liked the hotel. located in the center - it is close to many attractions: the botanical garden, the Peace Bridge are 5 minutes away by taxi. 5 minutes walk and close to the metro, several exchange offices around the corner. about the hotel itself: clean and comfortable. They speak English at the reception - that's a bonus. The room is fresh, climate controlled, there are slippers, an ironing board with an iron, a refrigerator and tea accessories. soft comfortable bed. the staff is polite and friendly. I liked it very much - I recommend it.
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Response from Property: Dear Guest,Thank you for your detailed and thoughtful review! We’re delighted to hear that you enjoyed our central location and found the nearby attractions, transport options and amenities convenient. It’s wonderful to know that you appreciated the cleanliness, comfort and friendly service provided by our staff. Your recommendation means a lot to us. We look forward to welcoming you back on your next visit!Warm Regards,Mariam IchkitiFront Office Manager
Anonymous User
Deluxe Room With Double Bed
Stayed in thg 7, 2024
Couples
7 review
4.0/5
Very Good
Posted on 14 thg 7, 2024
Nice clean hotel, more business style. Convenient location. There is almost no noise from the street when the windows are closed.
There were some minor hiccups on the service side, but they were quickly resolved.
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Response from Property: Dear Guest,Thank you for your review! We're delighted to hear that you found our hotel clean and suitable for business travelers and that you appreciated our convenient location. We apologize for the minor service issues you encountered but are glad to hear they were quickly resolved. We look forward to welcoming you back soon.Best regards,Mariam IchkitiFront Office Manager
Guest User
Superior Room with 2 Single Beds
Stayed in thg 9, 2024
Family
12 review
5.0/5
Outstanding
Posted on 15 thg 9, 2024
The hotel is well-equipped. I feel that it is one of the hotels with the best service in Georgia for more than 10 days. Every service staff in the hotel is very enthusiastic, and the front desk staff are especially positive and enthusiastic. The breakfast is a thumbs up. One of the best breakfasts in Georgian hotels. The location is in the new district, lively but not noisy. The overall feeling is very good. Highly recommended
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Response from Property: Dear Guest,Thank you so much for your kind review! We’re delighted to hear that you enjoyed your stay with us and found our hotel to offer some of the best service in Georgia. We're especially pleased that our front desk team made you feel welcome and that you had such a positive experience with our breakfast offerings. Your recommendation means a lot to us and we look forward to welcoming you back on your next visit!Warm regards,Mariam IchkitiFront Office Manager
Guest User
Standard Room with Double Bed
Stayed in thg 7, 2024
Couples
3 review
4.5/5
Great
Posted on 7 thg 7, 2024
The hotel is located very conveniently. You leave it and find yourself right in the center of everything. The downside is the small bed. It says it's a double bed, but when I stretched my arms wide, I could grab the bed with both hands. My height is 167. Spacious bathroom, great breakfast, but not too varied. For that price, the hotel could have provided a lot more different food. The room is clean, but there are no toothbrushes, etc. There is a reminder in the bathroom that if you need it, ask the maid
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Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found our hotel conveniently located and enjoyed the spacious bathroom and breakfast. Your satisfaction is important to us and we hope to have the opportunity to welcome you back and provide an even better experience in the future.Best regards,Mariam IchkitiFront Office Manager
Guest User
Standard Room with Double Bed
Stayed in thg 6, 2024
Business travellers
20 review
5.0/5
Outstanding
Posted on 11 thg 7, 2024
The hotel is not big, very close to the foot of the mountain where the TV tower is, the surrounding environment looks more European, the room is small, the breakfast is OK, the overall feeling is OK
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Response from Property: Dear Guest, Thank you for sharing your feedback! We're glad to hear that you enjoyed our hotel's location near the mountain with the TV tower and appreciated the European ambiance of the surroundings. While our rooms are cozy, we are happy that you found our breakfast satisfactory. We appreciate your comments and look forward to welcoming you back for another stay.Best regards,Mariam IchkitiFront Office Manager