Sheraton Surabaya Hotel & Towers
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Tegalsari
Sheraton Surabaya Hotel & Towers
Renovated in 2025
No.4 of Premium Hotels in Surabaya
Jl. Embong Malang No.25-31, Kedungdoro, Kec. Tegalsari, Kedungdoro, Tegalsari Surabaya, East Java 60261, Indonesia
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Last booked 14 hrs ago
Highlights
Varied breakfast
Sparkling clean
Lots to do
Newly renovated
Ideal locationAmenities
Tennis Court
Multi-Function Room
Executive Lounge
Meeting Room
Private parking
Café
Fitness Room
Children's Pool
All Amenities
Property Description
Experience the essence of Surabaya Indonesia at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, adjacent to Tunjungan Plaza Mall and close to shopping, attractions, corporate offices and the convention center, our family-friendly hotel in Surabaya is the perfect choice for every traveler. Enjoy a host of amenities, from a spa, tennis courts and outdoor pool to tempting restaurants, free WiFi, a full-service business center and more. Unwind in our well-appointed hotel rooms with plush Sheraton Signature Sleep Beds, city center views and marble baths with pampering products. If a business or social event brings you to Surabaya our expansive function rooms, modern technology and expert services ensure a successful gathering. When it's time to explore, many of Surabaya's top sites are close to the hotel, from cultural and religious monuments to world-class shopping. No matter what brings you here, Sheraton Surabaya Hotel & Towers looks forward to hosting your stay in Surabaya Indonesia.
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9.3/10
GreatVery cozy hotel with very good location and shopping mall near by
All 120 Reviews
Surroundings
Airport: Juanda International Airport
(19.8 km)
Train: Surabaya Pasar Turi Train Station
(2.4 km)
Train: Surabaya Gubeng Train Station
(4.2 km)
Landmarks: Fun World
(120m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
Premium King Room with City View
1 King bed
Has window
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
6
Royal Suite
1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
6
Presidential Suite
1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
4
Two Bedroom Apartment
1 King bed and 2 Double bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
7
Ambassador Suite
2 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
4
Club King Room
1 King bed
Has window
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
5
Junior Suite
1 King bed
42m² | Floor: 25
Has window
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
4
Deluxe Two Double Room (Newly Renovated)
2 Double bed
Has window
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
5
One Bedroom Apartment
1 Queen bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
4
Premium Twin Room with City View
2 Double bed
Has window
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
6
Three Bedroom Apartment
2 Single bed and 2 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
6
Executive Suite
1 King bed
80m² | Floor: 25-26
Has window
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
4
Club Twin Room
2 Single bed
Has window
Air Conditioning
Bathtub
Minibar
Doorbell/ Phone Alerts
Check Availability
4
Deluxe King Room (Newly Renovated)
1 King bed
Has window
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
4
Premium Room City View
1 King bed or 2 Double bed
Has window
Air Conditioning
Bathtub
TV
Daily Housekeeping
Check Availability
Deluxe Room
1 King bed or 2 Double bed
36m² | Floor: 14-18
Has window
Air Conditioning
Bathtub
Daily Housekeeping
Toothpaste
Check Availability
Deluxe Suite
1 King bed
64m² | Floor: 20-24
Has window
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
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Guest Reviews
9.3/10
Great
120 reviews
Verified Reviews- Cleanliness9.3
- Amenities9.2
- Location9.4
- Service9.3
Average for similar properties in Tegalsari
AI Summary
Sheraton Surabaya impresses with a diverse, satisfying breakfast and excellent facilities. Guests appreciate the cleanliness and convenient location. The friendly and efficient service adds to the positive experience.
Yee Loong
June 1, 2025
Good experience overall. Room is spacious with all the amenities for a trip. The only issue was that the toilet had a lingering foul smell. The stench was quite bad on the first day, but the staff we contacted at night managed to apply some disinfecting spray which got rid/masked the smell. The smell came back the next day though but the smell wasn’t as strong as the first night, it was bearable.
Ng
May 22, 2025
24 hours fitness center is a big plus. Room are good and sanitised. Is just many mirrors.
Bk_Em
October 16, 2024
I originally booked one of the renovated rooms and there is a bit of fiasco in the first day when I came back to the room it just reeked of raw sewage, almost like a pipe it exploded, and I immediately called housekeeping who sprayed but said that they would move me to a different suite which is the one in the photos. This is one of the more expensive suites and it’s basic and similar in comparison to the renovated suite. However, renovated suite looks like it was renovated back in 1990s as the other suite was much nicer and more modern
Overall, the service was fantastic. The food in the breakfast was delicious. The pool is nice. I’ll be at a little quiet and overall it’s a great location if you wanna go out to different sites or if you just wanna cruise the mall or do some quick shopping 
Guest User
March 19, 2025
Hotel is grand and room is big and spacious.
Staff are really friendly and helpful. Will definitely go back again
Anonymous User
February 24, 2025
Everything wonderful and I had a great stay. Would be even better if there’s a dehumidifier in room.
Yee
June 1, 2025
Very cozy hotel with very good location and shopping mall near by
Guest User
February 19, 2025
Great location for foodies. Hotel is linked to very huge shopping mall with plethora of restaurants and cafes serving myriad of good food at very reasonable prices. Also lots of shops selling wide variety of items
Jianing Neo
December 24, 2024
Was suggested to upgrade to junior suite by a very pleasant lady at the front desk.
I decided to go ahead with the suggestion, which was so worth it . The junior suite grants access to the executive lounge. Upon reaching there , I was served by an extremely welcoming , warm and friendly chef name Alfred. He takes the time to really introduce the dishes with so much passion and warmth . He ensure that I was well taken care of. Had an extremely pleasant time at Sheraton thanks to him. His service is one of the reason which makes Sheraton the top choice for subsequent stays whenever in Surabaya ( not to mention the delicious Rawon that both the executive lounge and lobby restaurant serve)
The other staff at the hotel are really friendly , always greeting customers with a smile.
The amenities provided at the hotel are really sufficient too
Services & Amenities
Most Popular Amenities
Tennis Court
Multi-Function Room
Executive Lounge
Meeting Room
Additional charge
Private parking
Additional charge
Café
Fitness Room
Additional charge
Children's Pool
Kids' Club
Restaurant
Car Rental
Spa
Additional charge
Bar
Wi-Fi in Public Areas
Free
Tour/Ticket Service
Outdoor swimming pool
Massage Room
Luggage Storage
Priority airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Currency Exchange
24-Hour Front Desk
Multi-Function Room
Meeting Room
Fitness Room
Restaurant
Spa
Bar
Outdoor swimming pool
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, IDR 50,000 (approx. US$3.08) Per stay. Reservation not needed.
Private parking
Additional charge
Valet Parking
Additional charge
Transportation
Car Rental
Shuttle Bus Service
Additional charge
Priority airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Business Services
Multi-Function Room
Meeting Room
Additional charge
Fax/Copying Service
Additional charge
Coworking Spaces
Audio Visual Equipment
Wedding Service
Front Desk Services
Front Desk Safe
Concierge Service
Wake-Up Call
VIP Check-In Service
Tour/Ticket Service
Lockers Available
Express Check-In and Check-Out
Luggage Storage
Currency Exchange
24-Hour Front Desk
Languages Spoken
English
Chinese (Mandarin)
Indonesian
Food & Drink
Café
Snack Bar
Room Service
Bar
Public Areas
Shopping Mall
Executive Lounge
Smoking Area
ATM
Barbecue
Additional charge
Elevator
Garden
Water Purifier
Health & Wellness
Tennis Court
Fitness Room
Additional charge
Spa
Additional charge
Yoga Session
Massage Room
Foot Bath
Beauty and Makeup
Cleaning Services
Clothes Steamer
Clothes Dryer
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Laundry Service (On-Site)
Additional charge
Facilities for Children
Children's Pool
Kids' Club
Children's Toys
Children's Meals Available
Books or Audio/Video Products for Children
Children's Desktop Game/ Jigsaw Puzzle
Accessibility
Braille Signage
Stair-Free Property Entrance
Wheelchairs Available On-Site
Accessible Rooms Available
Pool Ramp Available
Handrails in Stairways
Safety & Security
Security Personnel
First Aid Services
CCTV In Public Areas
Security Alarm
Smoke Detector
Fire Extinguisher
First-Aid Kit
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 5 years old and under | Extra cot: Free |
Children 6 years old and over | IDR 786,500 (approx. US$48.34) per person per night |
Breakfast
StyleBuffet
Opening hours[Mon - Sun] 06:00-10:00 Open
| Age | Fee |
|---|---|
Adult | Buffet:IDR 340,000 (approx. US$20.90) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Legal Information
This property is managed by a professional host. Professional hosts are parties that act for purposes relating to their trade, business, or profession and are regarded as traders under EU law.
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Property Description
- Opened: 1995
- Renovated: 2025
- Number of Rooms: 348
Experience the essence of Surabaya Indonesia at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, adjacent to Tunjungan Plaza Mall and close to shopping, attractions, corporate offices and the convention center, our family-friendly hotel in Surabaya is the perfect choice for every traveler. Enjoy a host of amenities, from a spa, tennis courts and outdoor pool to tempting restaurants, free WiFi, a full-service business center and more. Unwind in our well-appointed hotel rooms with plush Sheraton Signature Sleep Beds, city center views and marble baths with pampering products. If a business or social event brings you to Surabaya our expansive function rooms, modern technology and expert services ensure a successful gathering. When it's time to explore, many of Surabaya's top sites are close to the hotel, from cultural and religious monuments to world-class shopping. No matter what brings you here, Sheraton Surabaya Hotel & Towers looks forward to hosting your stay in Surabaya Indonesia.