Guest User
September 21, 2024
Half of the staff is not talking at all - or maybe just not in English, I don't know. Other half acts friendly and 30 seconds later cares NOT AT ALL about ANY complaints, like: - no hot water for days - baaad internet - their! children using the front of room as playground all day long - no cleaning, NO room service AT ALL - broken furniture - dirty -slippery - Note that the electricity generator works ONLY for the cheaper rooms, the Deluxe rooms have NO backup. Was 18 hours without electricity, light, hot water, internet, and not a single word from the staff, no offering of light, usage of other room with electricity, - only when I asked but then they turned the generator off! - there is NO Yoga, Rafting or anything!! promoted on website. - no water, no water cooker, ... - no laundry service, no facility for getting clothes cleaned, but clothes of staff making walk to room sometimes difficult, if you have something to carry especially. - electrity not working like half of the time. - not heating, when I got portable heater, is was broken immediately (and dangerous with no plug) - no change of bed linens, ...