NYX Tel Aviv

I was given a room that didn't have any shampoo, soap, or a bath towel. When I called the front desk using the room phone, a robotic voice answered. I then attempted to reach the reception using the phone number provided on the card, but the customer service representative spoke to me rudely and said it would only be a few minutes. I waited for an hour and fifteen minutes. During that time, I called customer service three more times, every 15-20 minutes. Each representative assured me they were sending the missing items, but nothing ever arrived. Eventually, I went to the reception desk, where the staff were surprised and had not been informed about my situation. They provided me with shampoo and soap and promised to send towels later. It took me an hour and a half to take a shower, and this was after making my own trip to the reception. Unfortunately, the shower was not very clean, and I have attached some pictures for reference. Never had such an experience. Reception documented the issue 3 days ago and promised to call me back but they haven't called yet!!!

This hotel is dishonest. My booking was 463₪, and I had an 82₪ discount through the platform. At check-in, I was charged 353₪, which was correct, but then the hotel took an extra 82₪ from me. This is nothing but a scam. Guests should not be tricked or double-charged for discounts they already received. It’s unacceptable, unprofessional, and feels like stealing. I would not recommend this hotel to anyone unless they fix this behavior.

all expectations were exceeded, great for business trips or couples looking to experience tel aviv

Great location

We recently stayed at the NYX Tel Aviv and honestly had such a blast. If you are tired of standard, boring hotel rooms and want somewhere with real personality, modern design, and a fun atmosphere, this place is awesome. The design of the whole hotel is super cool—it has an urban, street-art-inspired concept with vibrant murals, modern industrial touches, and great lighting everywhere. Even the lobby feels like a trendy lounge where you actually want to hang out, grab a drink, or play a game of arcade retro games. Our room was very clean, quiet, and really comfortable. The bed was great, the shower was fantastic, and the blackout curtains worked like a charm for sleeping in after a night out. Plus, the high-speed Wi-Fi was rock solid the whole time. The location on HaRakevet Street worked out really well for us. It’s slightly outside the super touristy beachfront *****, which we actually preferred because it felt more like authentic Tel Aviv. It’s super close to Rothschild Boulevard, full of incredible nightlife, bars, and top-tier restaurants. You can easily walk to the Levinsky Market (which is amazing for foodies) or take a short bike or cab ride straight to the beach. The staff were also a huge highlight. Everyone at the front desk was super friendly, young, energetic, and gave us some really cool, non-touristy local spots to check out in the surrounding neighborhoods. It’s stylish, playful, and offers incredible value for Tel Aviv. We would definitely stay here again in a heartbeat!

Sharing with the amazing 60500 readers here on TripAdvisor and still growing about a bad experience people need to avoid by what happen with me. Hotel for me is a place like to chill and spend a relaxing time, specially after looking at the photos and reading what facilities it got, I said this place is kool and I would like to spend my time in the hotel more than outside of it. This is when I made sure I read what it offer, and saw the design of it, I said to my self, looks like a place I would like to read a book, bring my pen and notebook and write my ideas and memories, I can go to the sauna and relax ( as it mentioned ) or have a nice bite of light food and drinks ( as they said ) and do the hotel thing. So I booked it and took with me my swimwear for the sauna, and prepared my self for a nice hotel experience. I checked it, it was ok. The front desk gave me some info about the hotel, you can look at the photo as I took photocopy of and read what's written there. So there was no sauna, which was 80% of my booking of the hotel cause of it, cause I skipped my gym so I don't need to use my gym sauna, so I will do my hotel stuff. The executive lounge, was dead empty, no food no nothing, and I was there on time, so it was not the end of the time period suppose to be closed, even there was another guest with me holding same proper of what the hotel offers from drinks and light food, he was a polite, he said to me, where are the stuff. I was like, exactly, where is everything written on the paper we both here for. So we went me and the pilot, the guest of the hotel, to complain about the food and also I added the sauna. Victor was his first day, didn't know how to handle anything of the complain, one part felt sorry for him, another part, he is the only one there and responsible for our stay. He called the manager maybe 10 times, even the hotel manager didnt answer him, what if there is something serious, beyond the security control and need a management decision, the manager should not ignore his staff specially they ask for him, and the fraud of lie to their guest about information written and they do not exists. I tried to stand to Victor side, as I know its frustrating, I have my own company and I know how the first day look like to them, but I will never leave my staff hanging without proper training or even shift or manager do not answer the staff call for such situation. Cause I was honest with them, told them, if you guys cant solve the problem, just give me back my money and I can go book somewhere else, its fine. But even the call center staff do not know how to solve such a problem called lied of hotel description. Message on WhatsApp as well, they said we sent the matter to the manager. So what to do and till when. No one knows. Im attaching the photos of me and the phone calls I made, their own words of the sauna was there and it was not working at all, even the staff didn't know it was there, which is funny. The executive l

NEVER STAY HERE!!!! The hotel service was atrocious. The air conditioner in my room was broken and the room never got below 25 degrees, but management dragged the feet to deal with the situation over multiple days and then insisted nothing was wrong. They then gave me a fan with an additional thermostat which proved the temperature was 25-27 degrees but they insisted the room was actually 16 degrees and everything was working normally. I brought multiple friends to my room who all agreed it was too hot, but that front desk manager Michal was completely indifferent and refused to even acknowledge there was a problem. She also refused to let me switch rooms because the hotel “was full” even though there were rooms for sale online. Just horrible Customer service. AVOID THIS HOTEL!!!

Modern, freshly renovated, clean. Rich breakfast, kind and helpful staff. Good area, but quite far from the beach. Overall a great choice.

At first no one at the reception and needed to wait. Also, due to their technical trouble I needed more than 40 minutes for check in. Arrived at 0:00AM now 0:46, still not been checked in…..