Hotels in Tel Aviv City Center, Tel Aviv

The location is excellent. It is located in what seems to be the heartbeat of Tel Aviv. Turn left and walk 4 or 5 blocks to the Mediterranean Sea. Or turn right and walk through endless restaurants and people outdoors having a wonderful time. The hotel really is perfectly located. But even more impressive was the amazing staff. My plane arrived at 4 am and I got to the hotel at 5 am. The staff graciously went ahead and gave me a room. The room was clean and comfortable. The manager and staff leaned forward to help with restaurant recommendations, a nearby fitness center, and with laundry service. The staff could not have been more friendly and accommodating. When I return to Tel Aviv, I will not even consider another hotel. I will definitely stay again at the Jacob Samuel on Dizengoff Street!

Good location. Clean.

The hotel was in a great location beach area. The hotel isn’t new but it’s decent and the staff is great. I feel comfortable and safe in this hotel. I will definitely come back again. Everything is at walking distance. However, if you are high maintenance, this hotel isn’t for you. This is a very comfortable and low-key hotel. It really is good.

The most delusional negative experience we had as a family. We booked rooms for 2 families. On the day of the vacation, when all the suitcases and children were already in the car and we were on our way to the hotel, we received a call from the hotel and found out that the hotel had made a mistake in the rooms, they booked for us 2 rooms for a couple instead of 2 family rooms (as written in the invitation we received by email !!!). The hotel noted that they do not have other rooms for us, the rooms were canceled and we will get a refund. From the hotel point of view that was it! No responsibility taken, no sorry, no other solutions, that it. They Just said ”it was your mistake” thanks, goodbye . So, we got stuck on the way to Tel Aviv with children and luggage in the car, without rooms and without an alternate hotel on Thursday at afternoon. What is even more delusional is that we sent a letter to the hotel's customer service after a few weeks. We explained the situation and asked that at least the hotel will take responsibility for the mistake. After all, if we would cancel the rooms on the day of arrival, the hotel would have certainly charge us the money in full, without an argument. Unfortunately, to this day I have not received any reference to the letter even though I called several times and asked for a response. I was promised on the phone that the hotel manager will response, but as mentioned, we have not received any answer to this day. It is important to note that all telephone calls and the letter were made in a pleasant language, without shouting and without unnecessary quarrels. But unfortunately in our country, you have to ”turn tables” to get any response. In short, I never encountered such a terrible service. I strongly advise not to come to this hotel at any price. Such a hotel has no right to exist.

Lets start with the good. Great location and clean, breakfast was very good. I lived in Israel for over thirty year so I am aware of the Israeli version of ”service”. That being said. We made a reservation at the sister property Leonardo beach hotel, with a sea view room. That hotel was then closed (COVID?) so we were switched to a ”comparable” sea view room at the Leonardo Art hotel for the same price. When were arrived we were informed that sea view rooms were reserved for suites only and that we received an ”upgraded” room- well, this room was a small, dingy, hovel. The price we paid for this hovel of a room was therefore outrageous. The desk staff were surly and when I asked a question she pointed to a handout and said ”its all on the sheet”. Another front desk girl was using an old handkerchief to repeatedly blow and wipe her nose while touching the phone, patrons keys etc... so much for hand hygiene during pandemic. How about a stairwell from the 3rd to 2nd floor barricaded closed by mattresses? Firetrap? (see photo) The safe in our room was obviously broken and eviscerated (see photo) Lastly there is very little signage to be able to find wither the back or front entrance to the hotel and the entrance smells like an open sewer. Just sayin... there are many better options on the Tel Aviv beach. We certainly will take advantage of them on our next visit.

What a great find! We received a free room upgrade, a complimentary welcome drink, and an abundant breakfast all a block from the beach. Clean room, comfortable bed and a fun vibe. The staff were consistently friendly and helpful. The hotel is clearly meant for young people but I was happy to trade room space for a better price than the standard Tel Aviv hotels. Also a fun vibe in the lobby.

The room was in a great location, just three blocks from the beach and in the heart of the Dizengoff area, which contains a ton of cute cafes and wine bars and shops! The room was also so much larger than expected, clean and spacious, with a little desk provided, and it had a useful kitchenette as well. The property manager was easy to arrange check in and check out with and they were kind enough to provide late check out so we could stay until we left for the airport. Would absolutely stay here again!

The staff at reception were terrible! From the very second we arrived, throughout our stay, everything we had to do with them was annoying and difficult. Partly probably due to some very strange rules (e.g we were asked to pay in advance for the rooms and not allowed to give a credit card number as security until we leave and pay with another card, which was not with us at check in, they also charged our card a security amount of €200 without even telling, let alone asking us before doing so). We’ve asked for a few things they might have for the children, and never heard back, including when we needed a thermometer for one of the children I called because I was alone with them and couldn’t go down to reception. I never heard back from them for over an hour and had to go buy one when my husband got back later on. These are just examples, it was like that with everything we needed or asked and they were generally unpleasant. Perhaps it was the overload of the second part of August? The concierge was on his mobile on a private call and we stood there for 5 minutes until deciding we better go out and get a taxi on our own. The list goes on and on....

We booked 3 nights at this boutique hotel based on the mostly positive reviews on this forum. Our experience unfortunately was not so great. We checked in rather late in the evening at around 8.30pm. We were coming in from the bus station as we had crossed over from Jordan earlier in the day & we were exhausted & hungry. We were looking forward to a few comforts after some hectic days in Wadi Rum. The cab dropped us off on the street out front...there was no doorman so we dragged in our luggage into the small lobby where we were met by Adi at the front desk. He explained a few things & offered us a coffee but we wanted to just get into our room. What I found really strange was we had considerable amount of luggage but he didn't lift a finger to help even me & I was struggling. The room was okay size but the furniture was weird - supposedly designer but just plain Uncomfortable. They provided no baggage racks which meant all the bags on the floor which again is so inconvenient. For any decent hotel this a very normal requirement or at the very least provide a space for keeping big bags. We found that some of the toiletries in the bathroom were obviously used by the previous occupants of the room. The caps were not screwed properly & one of them was leaking. Housekeeping had not bothered to throw them just simply kept them there along with some fresh ones. Disgusting ! The next day I asked for an ironing board. The young girl, I think her name was Miriam looked a bit perplexed at first & then came back after a quite a while with an iron & a dirty old stained hand held board. Made me wonder people don't require irons ? We met the manager Tali the next morning....she wasn't too friendly or hospitable. Miriam was friendly & offered us some coffee. We enquired about a Sim & a Rav card & were told that we would have to look on the street for a phone shop. The location of the hotel is on a buzzing street full of cafes, shops & restaurants so we didn't have to walk too far to find a shop selling the cards. At the hotel they told us that we would have to go 10kms away about 25 minutes by taxi to find a Rav card recharge place. We are very well travelled & that just didn't sound right....the authorities are not going to make the purchase of an everyday travel card so difficult. The guy who sold us the SIM card told us we would find it at the pharmacy next to our hotel. I can't remember the name of the shop but it was literally the next building sharing a common wall. It was that easy....the girl at the counter was lovely & one of the customers in the queue offered to walk with us to where we were going as he was going that way. Didn't Tali know that Rav cards are available next door ? She's managing a hotel & she didn't know this very basic piece of information relevant to all tourists ??? When we came back in the late afternoon we found our room was not made up. The clothes line in our bathroom didn't work but despite repeated requests nothing was do

The beach is clean and fresh, and the service is very good. Very good location, by the sea. Eat a lot