Embaúba Boutique Hotel

The experience was terrible. The hotel claims to be a luxurious place to stay, but the service falls far short of that. The price is for refinement, but the hotel offers us one of the worst services I have ever seen. First of all, the hotel is quite isolated from any civilization, so you are practically forced to eat all your meals at the hotel, even dinner, which is not included in the daily rate. The kitchen opening hours are inconvenient, only 2 hours for breakfast and 3 hours for lunch, and breakfast times are close to lunch (in other words, we have to eat lunch without being hungry, so as not to "miss" lunch, which is already included in the daily rate). Furthermore, and most importantly, the restaurant is horrible. The service is extremely slow, each dish arrives at a different time (for example, at a table of 6 people, at no time did all 6 people eat their meal together), and the dishes arrive cold, when they should have been hot. Several family members had to send their dishes back to the kitchen, they were so cold when they arrived at the table. To give you an idea, we sat down at the restaurant at 2 pm, and only ate our main courses at 4 pm, TWO HOURS LATER. Meanwhile, the waiters kept lying to us, telling us that the dishes were already on their way. Furthermore, the hotel seems stingy to us, charging for items like machine coffee, when it was exactly the same coffee as breakfast, which was included in that meal. There are parts of the hotel located in remote areas (such as the gym, heated pool, jacuzzi, sauna, spa, rooms...), and the hotel promises that there are enough cars (golf cars) owned by the hotel to take us from the main building to these other areas. However, the cars take a long time to arrive, and they are not even close to meeting the demand. On the day of our departure, for example, we had to carry our bags the long way between our room and the main building, because the golf cars did not arrive. The facilities also leave something to be desired. For example, in the rooms, the curtains let the sunlight through, and as a result we were woken up at 7:30 in the morning. The heated pool was out of order, and there was construction work on a large part of the lawn next to the headquarters and the pool. In short, neither I nor my family will ever return to this hotel.

Um dos melhores hotéis que já me hospedei. Esse hotel fica um pouco depois da entrada de Teresópolis (Rio – Tere) em uma região com mais contato com a natureza. Apesar de mais distante, há toda comodidade e conforto para você permanecer no hotel – os quartos são excelentes (tudo bem novo, cheiroso e bem feito), piscina, cachoeira, academia e restaurante, além do atendimento especial dos donos. O hotel foi construído em uma antiga fazenda, a propriedade é grande, então o ambiente é bem acolhedor e feito para você se desligar da cidade e se conectar com a natureza e tranquilidade.