Lakeside Resort Pension Kussharera

I was very satisfied with both the facilities and the food. The food was carefully handmade, and especially the bread baked by the wife, who used to be a baker, was the best! They gave us so many different kinds of bread for breakfast that we couldn't finish it all, so we're going to take some home for lunch.

Bad points ① The mini towel on the sink was turned into a smelly dish towel.I originally tried not to worry about the questionable customer service attitude of the co-owner couple, but the incident occurred after the bed was made on the second day. Occurred. The mini towels provided in the bathroom had been used as dish towels that emitted a smell. It was different from the mini towel from the day before, as it had a string that could be hung on a hook. I was very uncomfortable with the mini towel being used as a smelly dish towel and the customer service attitude from the previous day, but since there was probably something wrong with me, I went to my husband who seemed like he could have a decent conversation with me and asked him the truth with a smelly dish towel in hand. went. The following is an excerpt from the exchange: Me: ``Excuse me.'' Woman: ``Yes.'' Me: ``Is your husband here?'' The woman looked suspicious, but went to call for her husband. Husband: ``What is that?'' Me: ``This was kept as a mini towel in the bathroom, but it's a dish towel, right?'' Husband: ``No, it's not a dish towel.'' Me: ``It smells like a dish towel, right? Smell it. Can I have it?'' Husband: ``Sniff... It doesn't smell at all?'' Me (I guess he's trying to protect the woman by not acknowledging the smell of a dish towel, which smells so bad that it doesn't differ from person to person.) Me: ``My bed was made.'' Husband: ``My husband and I are doing it together.'' At this point, a woman who was listening nearby leaves without saying anything. My husband was polite and reasonable in his responses, so I didn't think it was his doing, so I asked him again. Me: ``Are you really involved in changing the mini towels?'' Husband: ``...My wife is in charge of changing the mini towels.'' Here, the husband is tacitly condoning the tyranny of changing the woman's mini towels into dish towels. I was convinced that it was. Since I made this complaint in front of the woman who replaced the mini-towel, it would be unnatural for the woman to silently listen to the conversation between me and my husband and then leave. If you really don't have anything to feel guilty about, there's no way you'll just ignore my complaint. ③The response to complaints from ② was the worst.They harassed me about the hygiene aspect of towels, so something might have been done to my toothbrush and half-finished plastic bottle that I left in the room, and something might have been done to them the next day. I was planning to stay the next day, but I decided to check out at short notice. At the time of check-out, the husband was going through the check-out procedure and the woman was watching from the side. Husband: ``I'm sorry for making you feel uncomfortable. Is there anything else you noticed?'' Me: ``You should keep a close eye on your wife's movements.'' Lady: As if nothing is wrong. Just standing still. Husband: ``It's the price, but is it okay if I pay for tomorrow?'' Me: ``It's fine.'' Here, too, I feel uncomfortable. The response from the complaint was that the apology was just a formality, and the husband calmly went through the check-out procedure without any impatience, and the woman also stood there with an indifferent face.The woman was harassing the customer, and the husband was not doing well. It made me feel creepy that it had become a habit to keep things together. When I finally left the building, I saw the woman who must have been listening to my story smiling as I watched her leave, and I was horrified that she was not a person of sane spirit.