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Verified reviews
Location4.1
Amenities4.0
Service4.1
Cleanliness4.1
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Positive reviews(25)
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Awesome rooms(6)
Negative reviews(3)
Khim Fatt Ng
Twin Room With Lake View-Non-Smoking
Stayed in Apr 2024
Family
4 review
4.2/5
Very Good
Posted on May 28, 2024
This is considered a luxurious hotel. The food is expensive but quite ok. Most facilities are ok but the convenience store is a dissapointment.
Piyanuch
East Wing Family Room Non-Smoking
Stayed in Aug 2023
Travel with friends
1 review
4.7/5
Amazing
Posted on Sep 15, 2023
The view from the room is so nice. The onsen room is also quite big. BF is so many choice of varitoes. The only con for me is they dont provide any bottle of water.
Vince 931
Stayed in Jun 2023
Couples
5 review
3.7/5
Posted on Jul 30, 2023
Room is big and have nice view but have no shower cap and bed is a bit worn, too soft.
Mr Lo
Twin Room, Multiple Beds, Smoking
Stayed in Sep 2024
Solo travellers
7 review
5.0/5
Outstanding
Posted on Nov 16, 2024
The best hotel to stay in during this trip. The location is next to Lake Kussharo. The room has a view of Lake Kussharo. You can see the beautiful scenery when you wake up in the morning. The waitress at the front desk is very positive and enthusiastic, but I really don’t want girls to carry their luggage. There is a parking lot here. There is no charge. The room I was given was large in size, there was no smell in the room, and the cleanliness was very good. The air conditioner cannot be adjusted to the heating and cooling modes by itself. Fortunately, there is a vent in the room, which can be adjusted to prevent it from being too dry. The hotel price is included Breakfast and dinner are served as a buffet in the same restaurant. The food is diversified but the choices are not rich. The bathhouse has two pools, indoor and outdoor. There are many people using it. If you go to the bath later, it will be less crowded. There is no convenience store near the hotel. , there are vending machines in the lobby, there are shops on B1/f where you can buy drinks, and there is a entertainment room and karaoke room on B1/f, which seems to be charged. There are 2 laundry rooms and a total of 8 washers and dryers. It is quite sufficient. The hotel The surrounding environment is beautiful. In the morning, you can go to the lake to see the scenery and then go back to have a rich breakfast. The price of the hotel is considered to be above average, but a good stay experience is worth the price.
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6/15
Carrie Tse
Twin Room, Multiple Beds, Smoking
Stayed in Apr 2024
Couples
13 review
5.0/5
Outstanding
Posted on May 17, 2024
The place is clean and spacious, and the service is in place. The room has a full view of the lake, and you can watch the moon in the open-air hot spring pool. There is a large green grassland in front, where you can lie on the hammock and bask in the sun. There are grass benches along the lake, and you can watch the sunset and think about the lake view. satisfy!
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Hana醬
East Wing Twin Room B Non-Smoking
Stayed in Sep 2024
Couples
7 review
5.0/5
Outstanding
Posted on Oct 22, 2024
2024.October visit
There is an open-air hot spring on the 3rd floor♨️
Very quiet, every room faces the lake
Really great~
Breakfast is also good. The dining area is completely transparent and illuminated. Through the glass, you can see the maple leaf scenery outside, which is very beautiful.
There is free parking 🅿️
After your meal, you can go for a walk by the lakeside behind.
Really good chill
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Guest User
East Wing Twin Room B Non-Smoking
Stayed in May 2024
Travel with friends
1 review
2.2/5
Posted on Jun 17, 2024
Everything is disappointing. I booked a non-smoking room, but the moment I entered, I could smell cigarettes. It was beyond my tolerance level, so I asked for a room change. The room I was changed to was fine at first, but it gradually started to smell like cigarettes. The smell of cigarettes had permeated the fabric, and it was obvious that it had once been a smoking room. I gave up and put up with it. Since the plan did not include dinner, I paid 5,500 yen and had the buffet. Hmm? This level for this price? Is the menu something that children would like? There were very few service staff, and the service was terrible. Even if you take into account the disadvantage of being with a group of school trips, I will definitely not be returning. The hot spring is disappointing above all else. It was an old, narrow, and unexciting old public bath. It was really disappointing. I understand that both facilities are in a difficult situation now, but it was a night where I felt that they were not making enough effort.
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Candy
Twin Room, Multiple Beds, Smoking
Stayed in Apr 2024
Couples
3 review
4.2/5
Very Good
Posted on May 19, 2024
The environment is first-class, and the view of the lake is refreshing. The room is spacious. Booking on Trip.com is very cost-effective, which is surprising. However, there is no restaurant near the hotel, so you have to drive to a restaurant farther away.
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Guest User
Stayed in Aug 2023
Family
1 review
4.2/5
Very Good
Posted on Sep 27, 2023
The facilities are relatively old, but the hot springs are natural and very comfortable. The attitude of the ********* service staff is not as good as that of the Japanese. I hope it can be improved.
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Guest User
Stayed in Apr 2023
Family
38 review
3.0/5
Posted on May 21, 2023
The facilities of the hotel itself are not lost, and it feels okay. But compared to the price itself, it is passable. The evening buffet is average, with average variety and quality. In the place where the hot spring bathed, there were stains, which subverted the good impression of Japanese hotels.
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Guest User
Twin Room, Multiple Beds, Smoking
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 26, 2024
住宿非常好
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Odyssey808718
Stayed in Jul 2024
Couples
4.0/5
Very Good
Posted on Aug 7, 2024
The soothing view of Lake Kussharo remains the same. The spring water is also good quality. We bumped into a group of tourists, so the noise during dinner was terrible. Western foreigners were making a circle and calling out, but couldn't the staff have asked them to tone it down a bit? In the name of sustainability, only toothbrushes and cotton swabs are provided in the room. If you need them, please buy them at the convenience store. If they're going to be so particular, I wonder how about comparing milk tastes in paper cups at breakfast?
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Guest User
Stayed in Jul 2024
Other
4.0/5
Very Good
Posted on Aug 31, 2024
The hotel is located on Kussharo Lake. The building is quite large and has an open-air parking lot. The hotel itself has a sense of age, but it is well maintained. The attached large bathhouse is very popular, and many people are always using it. This time, I made a reservation through the hotel for a limited time period. The lakeside camping and barbecue project has rooms in the main building and a tent by the lake. There is also a lakeside barbecue at night. The room in the main building is a bit old but not too small. There is a sofa area for resting. Part of the space in the tent is quite large, although it is located by the lake. But there is a row of trees beside the lake, so you can’t see the lake from the camping area. The camping area has a campfire and a rest area, so it is more suitable for watching the starry sky at night. The camp tent may have been used for many years. There are many mold spots on the white canvas, but the beds inside The furnishings, etc. are all quite clean. Although there is a heater, the nights by the lake in September are still so cold that I would even shiver from the cold in bed, so I went back to the hotel to sleep at night. The barbecue ingredients for dinner were good and the portion was just right. Overall, it was okay. I really like this seasonal project, but I am a little dissatisfied. Maybe we were not in the tent for breakfast the next day, so we didn’t have any help preparing it. We had to go to the restaurant and pick up lunch boxes from the restaurant staff. It would be better if we could inform them in advance.
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Guest User
Stayed in May 2023
Family
4.0/5
Very Good
Posted on Jun 4, 2023
I used the plan that only included breakfast. I arrived a little late, so I wanted to have a light meal, but there was nothing around the hotel, and the restaurant in the hotel was heavy on steak...I was able to choose the right meal, considering the restaurant's opening hours. did not. There were many types of breakfast buffet, and I was very satisfied! We were also able to enjoy the hot springs. It's nice to be able to see Lake Kussharo from your room.
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Guest User
Stayed in Jul 2023
Couples
4.0/5
Very Good
Posted on Aug 10, 2023
This time I didn't run into any other groups, so I was able to enjoy the spacious and comfortable hot springs. The view of Kussharo from the window continues to soothe the soul. However, compared to when I first came here, I feel that the quality of the food has deteriorated considerably. I miss the days when crab legs were plentiful. Also, the cost savings in the name of sustainability are tremendous. There was no longer any bottled water service available, so I bought Prince water from a vending machine for 150 yen per bottle😱