Muong Thanh Grand Thanh Hoa Hotel

Muong Thanh Grand Thanh Hoa Hotel Reviews

Muong Thanh Grand Thanh Hoa Hotel

OC1 Zone, Southern City Urban Center, Dong Ve, Thanh Hoa, Thanh Hoa Province, VietnamView Hotel Details
Muong Thanh Grand Thanh Hoa Hotel
Muong Thanh Grand Thanh Hoa HotelMuong Thanh Grand Thanh Hoa HotelMuong Thanh Grand Thanh Hoa Hotel
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Muong Thanh Grand Thanh Hoa Hotel Guest Reviews

4.2/5
Very Good
29 review
Verified reviews
Location4.3
Amenities4.1
Service4.2
Cleanliness4.3
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All reviews(29)
Positive reviews(27)
Reviews with photos/video(7)
Great service(5)
Negative reviews(2)
Seigo Noe
Deluxe King Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 14, 2024
So kind staffs and good buffet. The room also has bathtub and good view.
Response from Property: Dear Mr Seigo Noe,Good morning from Mường Thanh Grand Thanh Hoa!Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Mường Thanh, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services.Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon.With best regards,Nguyễn Hải Nam (Mr.)General Manager
Guest User
Deluxe King Room
Stayed in Nov 2024
Couples
2 review
4.0/5
Very Good
Posted on Dec 5, 2024
The exterior was very nice, but the room was average. There was no place to wash clothes, which was a problem when staying multiple nights. There was no conditioner as an amenity, so it would have been helpful if there was. The breakfast buffet was delicious, but there were no spoons, so when I asked for some I was told they couldn't be brought because they had been washed, which was disappointing. I felt that a first-class hotel in Vietnam should provide a little more training in terms of service, etc.
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koHano
Deluxe King Room
Stayed in Aug 2024
Family
12 review
5.0/5
Outstanding
Posted on Sep 14, 2024
I arrived late at night, but it was great that there was a local restaurant nearby where I could eat. The staff was friendly, the room was clean, and it was great. The breakfast wasn't too fancy, but it was edible.
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Response from Property: Dear Mr/Ms. Kohano,Good afternoon from Mường Thanh Grand Thanh Hóa Hotel!Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Mường Thanh, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services.Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon.With best regards,General managerNguyen Hai Nam
Anonymous User
Deluxe King Room
Stayed in Jul 2024
Solo travellers
121 review
4.0/5
Very Good
Posted on Jul 7, 2024
The hotel facilities are clean and sanitary. It is located high up and you can enjoy the city scenery of the entire Thanh Hoa city. The service staff in the lobby on the first floor are warm and courteous. Overall, this hotel is worth recommending.
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Response from Property: Dear Valued Guest,Good afternoon from Mường Thanh Grand Thanh Hoa!Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Mường Thanh, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services.Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon.With best regards,Nguyen Hai Nam (Mr.)General Manager
Anonymous User
Deluxe King Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 3, 2024
Clean hotel, enthusiastic and attentive staff
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Response from Property: Dear Guest, Thank you for taking the time to share your experience during your stay at Muong Thanh Grand Thanh Hoa Hotel. I am very pleased to read this review, especially your recognition of the enthusiasm of the hotel staff. This is our motivation in the journey of providing customer service. Sincerely thank you and look forward to welcoming you back to the hotel in the near future. Nguyen Hai Nam Hotel Director
Guest User
Deluxe King Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 21, 2024
It's absolutely amazing. You should try it. ❤️❤️❤️❤️❤️❤️
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6/8
Response from Property: Dear Guest, Thank you for taking the time to share your experience with the services at Muong Thanh Grand Thanh Hoa Hotel. I am very pleased that you and your family had a wonderful experience during your stay at the hotel. This is our motivation in providing customer service. Thank you very much and we look forward to welcoming you and your family back to the hotel in the near future. Nguyen Hai Nam Hotel Manager
Anonymous User
Deluxe King Room
Stayed in Jul 2024
Business travellers
35 review
4.7/5
Amazing
Posted on Jul 8, 2024
Very clean Very friendly staff
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Response from Property: Dear Guest, Thank you for taking the time to share your experience during your stay at Muong Thanh Grand Thanh Hoa Hotel. I am very pleased to read this review, especially your recognition of the enthusiasm of the hotel staff. This is our motivation in the journey of providing customer service. Sincerely thank you and look forward to welcoming you back to the hotel in the near future. Nguyen Hai Nam Hotel Director
Guest User
Deluxe King Room
Stayed in Aug 2024
Business travellers
2 review
4.0/5
Very Good
Posted on Aug 12, 2024
Don't choose the 5th floor room so everything is better. But this hotel is far from the center and the soft mattress hurts your back
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Response from Property: Dear Valued guest, Good morning from Mường Thanh Grand Thanh Hoa! Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Mường Thanh, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Nguyễn Hải Nam General Manager
Guest User
Deluxe King Room
Stayed in Jul 2024
Travel with friends
46 review
4.7/5
Amazing
Posted on Aug 28, 2024
The room is very nice, the hotel is beautiful and cost-effective, the hotel service is very good, and the breakfast is very rich.
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Response from Property: Dear Valued guest,Good afternoon from Mường Thanh Grand Thanh Hóa Hotel!Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Mường Thanh, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services.Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon.With best regards,General managerNguyen Hai Nam
Anonymous User
Deluxe King Room
Stayed in Dec 2022
Business travellers
2 review
2.5/5
Posted on Dec 13, 2022
Old, broken TV, poor transmission, very blurry. Wooden floors, not carpet like other Muong Thanh. The view is not good when the roof of the lobby is below. 4 stars but no robes or pajamas in the closet for guests to wear. Massage services should not be experienced here.
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Response from Property: Dear customers, Thank you for taking your valuable time to share your vacation experience with us. I am very sorry and would like to sincerely apologize for the shortcomings that have affected your vacation and apologize to you for our delayed response. We have recognized your valuable contributions and are constantly improving service quality to bring you better experiences. We hope to welcome you back to the hotel in the near future. Best regards, Nguyen Hai Nam (Mr.)Hotel Director
Thắng Nguyễn Ngọc
Deluxe King Room
Stayed in Apr 2022
Other
1 review
4.2/5
Very Good
Posted on May 9, 2022
Pretty good. The food is not diverse and the staff is indifferent to customers
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Response from Property: Dear Mr. Nguyen Ngoc Thang, Thank you Mr. Thang for taking your valuable time to share your vacation experience with us. I'm very sorry for our delayed response. We would like to thank and acknowledge your comments on the food and staff attitude. We have been improving service quality and paying special attention to staff training so that Anh Thang and our customers have a better experience when staying at the hotel. We hope to welcome Anh Thang back to the hotel in the near future. Best regards, Nguyen Hai Nam (Mr.) Hotel Director
Guest User
Deluxe King Room
Stayed in Jan 2022
Travel with friends
1 review
3.0/5
Posted on Feb 4, 2022
When booking a room, it is confirmed but the receptionist cannot check it with the confirmation number. It takes a while to wait for confirmation from the hotel's sales department until check-in, then the room is delivered to the guest without being cleaned. .
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Response from Property: Thank you for your comments, sorry for the inconvenience, the hotel will try to improve to best serve customers. Thank you !
Thanh Loan
Deluxe King Room
Stayed in Apr 2022
Family
2 review
3.5/5
Posted on Apr 23, 2022
No variety of room types, good price, good breakfast
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Response from Property: Dear Ms. Thanh Loan, Thank you for taking your valuable time to share your experience during your stay at the hotel. I am very happy that you noted your satisfaction with the hotel's breakfast and price policy and I am also sorry that the number of room types (4 room types) is not enough for your choice. Hopefully next time you come, we will advise you on the most suitable room type for you. We look forward to welcoming Ms. Thanh Loan back to the hotel in the near future. Sincerely, Nguyen Hai Nam (Mr.)Hotel Director
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 8, 2024
The room is very clean and spacious, the breakfast was also good and many delicious dishes . Reception is very welcoming and helpful. Mr. Thanh is a very enthusiastic person who cares and supports us a lot. Thank you. I'll come back one day soon
Response from Property: Dear Mr Nan, Good afternoon from Mường Thanh Grand Thanh Hóa! Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Mường Thanh, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, General Manager Mr. Nguyễn Đình Chỉnh
Meander57884871402
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 8, 2024
The hotel lobby is quite large, luxurious, and comfortable. We entered the hotel door and the staff greeted us very politely and offered us water. The receptionist was quite enthusiastic and assisted us up to our room. Breakfast has many delicious local dishes. I am very satisfied staying here
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