The Somerset on Grace Bay

We booked a 2-bedroom Ocean room and were shocked and utterly disappointed to see our room. It was completely outdated and stains on furniture, old yucky blinds. The pull out couch mattress was horrible, too! A fridge in the second room was left open by maintenance and reeked of dirty socks and old wet laundry. We traveled as a family of 4 (2 kids 2 adults) plus brought our nanny. We traveled during peak spring break so of course no other rooms were available. We spent $13k for just the room, and, despite T&C being a pricey island in itself, I feel like anything would have been better than this place! The staff were so rude. No one cared to help or get to know you/your family. I felt I needed to apologize any time I had to ask the beach/pool employees a question because I felt like a burden interrupting their chats. They seem to cater to what must be timeshare or condo owners on property who are repeat guests. One positive was housekeeping staff - they were kind and did a good job. The pool restaurant/ food on property was a joke too. The breakfast items that were actually good all cost extra which we happily paid for. Tea was always cold too. The small pool was cold but at least we weren’t expecting a big pool from the pics. I give it two stars simply because of the beach. It was the dreamiest, clean beach with a lot of privacy and a lot of space to play. You never fight for lounge chairs because this hotel is so small. I have traveled the world staying at 5-star properties in many countries and have never felt so duped before. I was literally embarrassed for having booked this place. We made our reservation a short 2-months prior to our visit, so the island was already very booked up. I would have preferred the next door property for sure - we ate and shopped there multiple times and were blown away by its sophistication. I haven’t written a TripAdvisor review since 2016 just because life happened (married, kids, work, etc) but we travel a few times a year and I felt compelled to share our experience to hopefully save another busy working mama from the disaster of booking this place. Please DM me anytime for specific questions I can help with. Unrelated - the airport is also a hot mess!! We paid express for the express option which was $1k for our group and had we not it would have been way worse with no AC and a baby!

The Somerset is always our go to for a relaxing vacation. The entire staff is friendly & go out of their way to make your stay so special. The rooms are so clean and offer great views. Would certainly recommend their breakfast to start your day, it's delicious. Would like to thank everyone for making our vacation so remarkable. From the general manager " Beverly " and reservationist " Stevonya " & "Tanya " it was a very smooth process to book our stay.

Came to the Somerset with my family the last week of August which was the last week prior to them shutting down the season. BIG mistake. The one restaurant was closed all week, they made us order our breakfast via a paper that we had to submit to the front desk each morning, and god forbid you wanted more of something that wasnt an option. My room would have been ok but it was in the front of the hotel and there is no view at all. Be careful with what room you get cause there is a large number of rooms that sit in the front of the hotel with no view of anything. The staff did try their best to accommodate us but it was just hard. I wouldnt come back unless it was peak season and i had a ocean front room.