This hotel is in a great location and has a lot of character and charm to it. I enjoyed its convenience to some of Sydney's main attractions and appreciated the boutique nature of the hotel. Unfortunately, I had a pretty frustrating experience with the rooms that I was assigned. I stayed at the hotel for 3 nights and ended up in 3 different rooms. The first room did not have working heat, which was necessary on a very cold evening. The staff kindly found another room for me which was great for that evening. After getting back to that room the next day after the day's activities, the room smelled like sewage. When I let staff about the issue, I was a little surprised that they didn't seem surprised by this news. They did, again, kindly find me another room (which was much larger than the previous two). While I appreciated being accommodated so that I had a room with a comfortable temperature that did not smell, I was really disappointed by the inconveniences I experienced having to pack and move rooms multiple times. I asked to please speak with a manager to discuss the issues, and I was told they would email me to let me know when I could speak with someone. I never heard back from anyone and was not offered any compensation or discount for the issues. Again, the hotel is in a great location but I wish I could have enjoyed my experience staying there more.