Nichola M
March 30, 2025
Booked into a two storey lodge for 2 nights, awful dark smelly, so small, duck poo everywhere, just terrible, so went to reception to ask for another lodge as we were not staying in that Birch waterside lodge, reception not really interested just said well some are better than others! So we were allocated another lodge, we originally booked for a lodge overlooking lake, it’s not a lake just a small pond, overcrowded with ducks, The next lodge! Where to begin not any better than the first, duck poo everywhere, all over windows, awful damp smell throughout, mould patches on ceilings, dirty water stains on bed base frame, shower tray which must of got cracked filled in with a very large what looked like chewing gum, cracked sink in bathroom, mould in shower and on blinds, dents in the doors, broken pedal bin, awful smelly Lino curling at the corners. Me and my Daughter slept on sofa in living room and my husband slept on top of the bed. We’re meant to stay for 2 nights, ended up going to reception after first night to complain and hand keys back as we were not staying in that awful lodge, also loads of billy goats just roaming around and pooing everywhere!!! What an awful place. Wouldn’t recommend anyone to stay here.