Apologies, this is a lengthy review, but I wanted to get all the details. Please read. On 10-13 we spoke to the front desk about extending our stay as we thought we were booked through the weekend. We were not. Not a big deal as it was an oversight on our part. The front desk told me that the hotel was all booked for the weekend. They asked me to call back in the morning and could maybe have cancellations and we could take one of the cancellation spots. I called the front desk around 9:00am on 10-14-22 and was told by the manager on duty that they were able to let us stay and extended our reservation! So we got ready, left for the day hiking to celebrate my girlfriend’s birthday. We got back to the hotel around 2:30ish that afternoon to shower and get get ready for our movie reservations. We received a phone call from the hotel room phone around 5:00pm. My girlfriend answered and was told that we needed to vacate the property as quickly as possible because they overbooked the hotel! Confused, I got on the phone with someone from the front desk (she never would give me her name but said she was the current general manager) she simply asked how long I needed to get out of the room, not allowing me to ask questions or listen to reason. I told her we could leave by the morning and were willing to do that. She said they were overbooked and we had 30 minutes to pack our stuff and leave! I told her that wasn’t possible, she then threatened to call the police if not out within 30 minutes!!! YES, WE WERE GIVEN 30 MINUTES NOTICE TO PACK UP AND LEAVE A HOTEL ROOM WE WERE ALREADY STAYING IN AT 5:30 PM !!!! This was not physically possible. After I walked to the front desk, obviously upset, she admitted they overbooked, said we were given incorrect information by the day manager, and needed to leave and that the police were on the way. Thrown out like trash due to their incompetency!! And YES, WE HAD ALREADY BEEN THERE 2 WEEKS in the room! ALL DUE TO THEM OVERBOOKING!! No security, no safety, I felt helpless as I was told the police were on the way. The police were very kind, agreed with me….but told us that the hotel could “trespass” us and they might have to take some sort of action if that happened. There are no federal laws to protect us and I didn’t know the state laws. So we agreed, under threat of being arrested due to “trespassing” YES a TRESPASSING THREAT!!! We packed up and left the hotel. This is the WORST experience ever. I’ve heard of being walked and overbooking nightmares once someone shows up to check in…..but to be kicked out DURING one’s stay?! Absolutely ludicrous, unprofessional, disgusting, zero ethics. I don’t understand how this can happen. BE CAREFUL STAYING HERE! You just might get a knock on the door mid stay and be asked to leave at any moment, room paid or not!! I attempted to get ahold of corporate but was unsuccessful as the manager would not give me her name. She NEEDS TO BE FIRED ASAP. I am pursuing this f
Excellent
101 Reviews