2252 Reviews
The St.Regis Tianjin
Tianjin Railway Station/Ancient Culture Street/Italy Customs Area Tianjin|0.79km from Century Clock Plaza
Disappointing.
1. Was greeted poorly upon arrival by front desk staff who not only spoke close to no English but had terrible attitudes. 2. We were initially ignored when we said we wanted to check in and were only attended to, albeit rather rudely, when we repeated ourselves.
3. It totally spoiled our first impression of The St. Regis as we expected at the very least, basic courtesy at check in from an establishment which brands itself as a ”luxury hotel”
4. The front desk staff's command of English was so poor that they told us check out time was at 8pm, only corrected after we clarified. The staff was also unable to confirm if payment was made, and we had to type it out on our phones to verify that payment will be deducted from a deposit.
5. None of the other usual information (eg. Wifi details, pool/gym opening hours was relayed to us).
6. Poor cleanliness at some areas: Additionally, plates at breakfast were dirty (brown liquid stains on them) and there was litter in the elevators.
7. Management really ought to invest in training the staff better.
8. On our part, we really would not recommend visitors to Tianjin to stay at The St. Regis. Your money would be better spent elsewhere.
Outstanding
3773 Reviews