Anonymous User
May 14, 2025
The room facilities are quite complete, but the space is a bit small and crowded. Before check-in, I was reminded that I could only check-in after 2 o'clock, and when I checked out, I was urged to leave the hotel at 11 o'clock. The train was at 2 o'clock, so when I received the call and asked if I could arrive a little later, I was rejected very firmly and was told that if I arrived after 12 o'clock, I would have to pay an additional 49 yuan. However, I saw many guests checking out at around 1:00 am (not because of their membership late check-out rights), and there were no additional charges or objections. If all were unified, I would understand. I feel like I am being treated differently and I am not allowed to rest at noon. When asked if I was satisfied with the service, I can say that I didn't feel any service. There was not enough disposable toiletries on the first day, and I had to go to the front desk to ask for them. There was no replenishment on the second day, and I had to ask for breakfast myself. By the way, the hawthorns at the front desk were expired and were used as decoration. I don't want to list them all. I can think of a lot of them. In fact, they were not big problems and I didn't want to comment on them. But based on the phone call urging me to check out and the tough and unsympathetic attitude, if you really ask me about the service, I'll leave it at that.
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