The Perennial Tianjin, JdV by Hyatt (Tianjinnan Station)

Unfortunately, our stay was uncomfortable due to several service and housekeeping issues. When we returned to our room, the drinking glasses appeared used and were not replaced or properly cleaned. Housekeeping also did not change the bedsheets correctly — a towel was left on the bed and everything was simply covered with the duvet. We had to request staff to come back and remake the bed properly. At the swimming pool, we were initially told we must wear swimming caps or pay an extra ¥88, but the explanation was unclear and inconsistent. The following day, we were allowed to enter the pool without caps and without any issue, which made the rule enforcement confusing and uncomfortable. At checkout, we were charged ¥100 for a very small stain on a towel, which we did not use — something had accidentally fallen on it. Given the minor nature of the mark and the other service shortcomings, this felt unreasonable. Overall, the lack of consistency, poor housekeeping standards, and repeated small issues made us feel like we were walking on eggshells instead of enjoying a relaxing stay. We hope management can improve staff training, communication, and guest experience.

Service provided is marvellous. Breakfast is excellent. Location is convenient and near to railway station.