Chaoman Hotel (Tianshui Railway Station Shangbu Road Pedestrian Street)

The hotel is in a good location, not far from the train station and in a busy area! The room is not big, it is quite standard, compact and small! The hygiene and bedding comfort are average, nothing to praise! I would like to mainly comment on the hotel's facilities and service attitude. First, the bathroom is small and inconvenient for taking a shower. The air conditioning starts slowly and can't heat up for a while. The room is too cold and I dare not take off my clothes. This needs improvement. Secondly, the room network is out of order. I couldn't connect to the wireless network. I asked the hotel engineer to come over and say that the network cable was broken and needed to be repaired by professionals from the telecommunications company. The next day, the professionals checked and said that the set-top box had been replaced and needed to be reconfigured. It took two days for the repair to be completed. There was no internet or TV, which was very frustrating. I had to change to another hotel. The second thing was that the hotel did not accept objective and true reviews, and used long speeches to refute my reviews. I don't think it was necessary. Since they don't accept bad reviews, The key is to improve the service! It's really not worth it to say that I threatened them with bad reviews. Since I have made such a confident rebuttal, why should I delete and change it? Instead of going to so much trouble to discredit my review, it is better to be realistic and implement the service at the hotel front desk. It is really better than saying anything. I hope we can encourage each other!

The room infrastructure is too poor, the air conditioner does not heat, and the network equipment is out of order. I stayed for two nights and the room was colder each night. The front desk service was terrible. When I asked to change rooms, they said that someone else had already booked. I was puzzled. When there was a problem with the room, they didn't first coordinate and solve the request of the guests who had checked in, but instead said that other rooms Someone else has made a reservation and they won't exchange it. Does that mean my reservation before check-in doesn't count? They asked me to check out in the middle of the night. I am really impressed by the front desk of this hotel. The service is terrible. The service attitude is not as good as that of the housekeeping lady. Bad review!