Terrible management. This hotel has incredible potential, but it is being held back by poor leadership. This beachfront hotel with a good location and beautiful pools deserve much better. Unfortunately, management seems more focused on beach club visitors than on hotel guests. From the moment we arrived, the experience was disappointing. No one escorted us to our room, and we had to find and carry our luggage that was left in an unlocked storage room without luggage tags or registration. Our room was not ready until 4:00 PM, and when we entered, it was not properly cleaned. The bathroom was dirty, glasses were missing, and housekeeping standards were poor throughout our four-night stay. Stained towels, dirty and poorly maintained sunbeds, and a general lack of hygiene are simply unacceptable for a five-star hotel. The room design was also surprisingly poor. There was ONLY ONE small mirror in the bathroom, and the refrigerator was standing on the floor like a cheap hostel fridge, making the room feel unfinished and far from luxurious. Breakfast was disappointing, with many dishes empty by 10:00 AM and never refilled, even they should be serving breakfast till 11:00. Even worse, when we asked for a coffee at 12:15 PM by the pool area, we were told the hotel does not serve coffee after 12:00 PM because the staff had to focus on making cocktails for the beach club and they did not have time to make coffee for the hoel guests. That says everything about the hotel’s priorities. The staff worked hard and were always polite, but they looked stressed and unsupported. The problem is clearly not the employees—it is the management. Terrible management! This is not a 5 star hotel in terms of service, cleanliness and quality. This beachfront hotel with beautiful pools has everything it needs to be exceptional, but poor leadership ruins the entire experience. Our room was not ready until 4:00, and when we finally checked in, it had not been properly cleaned. No one escorted us to our room. We had to find and carry our luggage that was left in an unlocked storage room without luggage tags or registeration. Throughout our stay, cleanliness was consistently unacceptable. Dirty towels, poorly maintained sunbeds, and a general lack of hygiene are simply unacceptable for a 5 star hotel. The hotel clearly prioritizes beach club visitors over its own guests. We constantly felt like an inconvenience rather than valued customers. The most shocking moment came when we tried to order a coffee at 12:15 PM. We were told the hotel doesnt serve coffee after 12:00 PM. When we asked why, the staff explained that management had decided they needed to focus on serving cocktails for the beach club instead of making coffee for hotel guests. That says everything about the hotel’s priorities. The staff worked hard and remained polite, but they looked stressed and unsupported. The hotel is also located far from everything. A five star hotel in this location should provide a shuttle ser
