I made the reservation over a month in advance. However, it seems they don't keep track of their reservations properly. Upon arrival, I was kicked out of my room and sent to a shared playroom on futons. I ended up sleeping on hard, cold stone tiles. I never thought I'd be sleeping in a hotel room like I did in my student days, but at least it was on a wooden floor.
I have proof of my reservation.
I heard about some personal issues that had occurred shortly before my stay and offered my condolences, but that's irrelevant to me, and I don't think it justifies their rude treatment. They were clearly irritable, likely due to lack of sleep and fatigue, and I felt intimidated from the start.
I felt I couldn't get a good night's sleep due to the uncomfortable sleeping conditions and the constant coming and going of people. After reviewing their responses to negative reviews on other websites (as described later), I decided I couldn't stay any longer.
I inquired about checking out the next morning.
They then stormed into my room, presumably expecting a refund, and interrogated me. I sat cross-legged on the stone tiles while they sat on the sofa with their arms crossed. I stated that I wouldn't request a refund, but there was no apology whatsoever for the shortcomings in the reservation process up to that point. Their emotional response made me feel unsafe, so I silently endured it.
The cold, hard floor, the questioning before bedtime, and the fact that I couldn't sleep properly, all contributed to my irritation. I didn't touch any of the facilities' amenities, including the television, and left early in the morning to avoid seeing them again.
The only saving grace is that the playroom became available for the other foreign guests because I canceled my extended stay. I hope they can deepen their friendships through games like Nintendo.
I believe this falls under the category of liability for non-conformity of contract under civil law, but I didn't request a refund. My request to change the dates was rejected in the first place.
They are making emotionally charged counterarguments to users who left low ratings on various review sites, using language that seems to identify the individuals specifically. For example, since it's a home Wi-Fi, poor connection is unavoidable, and I think a simple "We're sorry. We'll improve it" would suffice.
I'm terrified that my personal information has been revealed, but I'm mustering up the courage to post this because I want others to fully enjoy Tokushima, unlike me.
I got the impression that they were a very helpful person, so I think they would be a good host for foreigners.
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